- Gym Workouts
- Video Gaming
- Historical Exploration
- Reading
- Coding and Programming
- Swimming
- Music
- Running
- Road Trips
- Creative Writing
- Personal Development and Self-Improvement
Connor Thorson
Supervisor
Memphis,TN
Summary
Dynamic Sales and Logistics Supervisor at Harbor Freight with a proven track record in optimizing inventory control and enhancing team performance. Skilled in effective selling techniques and relationship building, I consistently exceeded sales targets while fostering a positive work environment. Committed to delivering exceptional customer service and driving operational excellence.
Experienced with navigating diverse routes and ensuring timely deliveries. Uses effective communication skills to enhance customer satisfaction and resolve issues. Knowledge of vehicle maintenance and safety protocols ensures reliable and secure operations.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
9
9
years of post-secondary education
Work History
Delivery Driver
DoorDash
03.2023 - Current
- Executed efficient route planning to optimize delivery times and minimize fuel consumption.
- Maintained vehicle cleanliness and performed regular maintenance checks to ensure safety and reliability.
- Communicated effectively with customers to confirm delivery details and address any concerns.
- Adapted to varying traffic conditions and weather scenarios to ensure timely deliveries.
- Handled packages carefully to prevent damage during transit and delivery.
- Demonstrated strong time management skills to meet tight delivery schedules.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Sales/Logistics Supervisor
Harbor Freight
06.2022 - Current
- Ensured compliance with safety regulations to maintain a secure work environment.
- Monitored inventory levels to optimize stock availability and reduce shortages.
- Optimized storage solutions within the warehouse to maximize space utilization while maintaining organization standards.
- Resolved any issues arising from shipment discrepancies or damaged items promptly, minimizing impact on overall operations.
- Organized warehouse space and planned layouts to allow for maximum storage capabilities.
- Supervised loading/unloading processes for efficient handling of products while preventing damages or delays in shipment schedules.
- Assisted upper management in setting departmental goals aligned with company objectives while providing input based on real-world experiences.
- Led and trained 30 different employees in 3 years.
- Enhanced employee performance through targeted training programs and regular feedback sessions.
- Improved inventory accuracy through regular cycle counts and audits.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Checked store merchandise regularly for proper display and replenishment.
- Analyzed sales data to set quotas and assess potential areas of growth.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Boosted sales by implementing effective training programs for new and existing employees.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Promoted exceptional customer service by engaging clients on sales floor.
- Enhanced team productivity by creating a supportive work environment and providing ongoing feedback.
- Constructed displays and signs to promote specified products and sales promotions.
Assistant Guest Services Manager
The Fresh Market
01.2020 - 05.2022
- Facilitated staff training sessions to enhance team performance and service delivery standards.
- Monitored team performance daily, providing guidance to ensure adherence to company policies.
- Resolved guest complaints promptly, ensuring high levels of satisfaction and repeat business.
- Collaborated with marketing to create promotions that increased guest engagement and sales.
- Assisted in developing training materials for new hires, streamlining onboarding processes.
- Coordinated guest feedback collection, translating insights into actionable service improvements.
- Evaluated customer service processes, identifying areas for enhancement to improve guest experiences.
Education
High School Diploma -
Bartlett High School
Bartlett, TN 08.2008 - 05.2012
Associate of Applied Science - Computer Science
Southwest Tennessee Community College
Memphis, TN 08.2013 - 05.2018
Skills
- Material handling
- SOP compliance
- Warehouse organization
- Materials storage
- Proficient in Microsoft
- Shipping and receiving
- Customer service
- Effective selling techniques
- Sales team assistance
- Sales training
- Sales reporting
- Sales coaching
- Inventory control
- Analyzing data
- Staff training
- Training staff
- Sales metrics monitoring
- Shrinkage control
- Problem-solving
- Goal setting
- Staff onboarding
- Sales training development
- Teamwork
- Teamwork and collaboration
- Relationship building
- Forklift operation
- Loading and unloading
- Positive attitude
- Valid Driver's license
- Dependable and reliable
- Safe driving
- GPS and route planning
- Heavy lifting
- Payment collection
- Materials transport
- Shopping orders
Accomplishments
- Maintained consistent and on-time delivery record with 100% of all orders arriving on time or ahead of schedule.
- Received Hard Hat Winner of the Month achievement award at Harbor Freight 5 separate times during the 3 years of employment.
- Supervised team of over 70 different staff members between the two retail businesses I worked for.
Interests
Work Preference
Work Type
Full TimeLocation Preference
On-SiteTimeline
Delivery Driver
DoorDash
03.2023 - Current
Sales/Logistics Supervisor
Harbor Freight
06.2022 - Current
Assistant Guest Services Manager
The Fresh Market
01.2020 - 05.2022
Associate of Applied Science - Computer Science
Southwest Tennessee Community College
08.2013 - 05.2018
High School Diploma -
Bartlett High School
08.2008 - 05.2012