Dynamic professional with a proven track record in customer service and problem-solving, honed across roles from Sales Associate at Ellis Family Farms to private tutoring. Excelled in building relationships and multitasking, significantly enhancing client satisfaction and operational efficiency. Skilled in teamwork and collaboration, consistently achieving positive outcomes in high-pressure environments.
Overview
6
6
years of professional experience
Work History
Sales Associate
Ellis Family Farms
08.2024 - Current
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Provided positive first impressions to welcome existing, new, and potential customers.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Tutor
06.2024 - Current
Provided homework assistance using specific curriculum and materials.
Supported students with helpful study habits and exam strategies.
Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
Provided constructive feedback on assignments, helping students improve their writing and problem-solving skills.
Established positive relationships with both students and parents, fostering open communication regarding academic progress and goals.
Volunteer
Cradles To Crayons
05.2023 - Current
Maintained clean, neat, and operational facilities to serve program needs.
Supported engaging, fun, and smooth-running events by helping with organization and planning.
Used strong interpersonal communication skills to convey information to others.
Baseball Umpire
OZ Park Baseball Association
04.2021 - Current
Promoted good sportsmanship among players.
Stayed composed and professional in high-pressure and emotionally-charged situations with coaches, players and fans.
Fielded questions from athletes and coaches regarding specific scenarios and calls.
Promoted fair play by consistently enforcing baseball regulations throughout each match.
Communicated effectively with scorekeepers to ensure accurate record-keeping of game events.
Maintained a professional demeanor and upheld high standards of integrity while officiating matches.
Collaborated with fellow umpire team members to ensure accurate decision-making during games.
Kept games on schedule by starting promptly and making correct calls.
Managed stressful game situations with poise, maintaining control of the field at all times.
Conducted pre-game meetings with team captains to review ground rules, clarify expectations, and address any concerns.
Developed strong knowledge of baseball rules and regulations, resulting in confident decision-making on the field.
Pet Sitter
01.2019 - Current
Prepared food and water following instructions from pet owners.
Gave animals proper attention to promote secure environment in owner's absence.
Exercised animals regularly with walks and rigorous play activities.
Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
Communicated professionally with pet owners via phone, email, and text.
Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
Ensured timely feedings, grooming sessions, and exercise routines for pets in accordance with owner instructions.
Conducted regular home visits to check on pets while owners were away, providing peace of mind through routine updates.
Babysitter
01.2019 - Current
Played games, worked on puzzles, and read books to young children.
Communicated positively with children and guardians.
Organized and cleaned home after activities by picking up toys and straightening up play room.
Maintained a clean and organized environment to ensure the well-being of children under care.
Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.