Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Connor Wacker

Madison,WI

Summary

Dynamic restoration professional with extensive experience in the restoration industry, leading teams in complex water and fire damage, and mold remediation projects. Proven expertise in restoration planning and effective communication, ensuring compliance with IICRC standards. Recognized for strong problem-solving skills and meticulous attention to detail, driving successful project outcomes and client satisfaction.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Lead Technician

Revive Restoration
04.2024 - Current
  • Supervised and led teams of 2–10 technicians in residential and commercial property restoration projects, ensuring timely and quality completion in compliance with IICRC standards.
  • Coordinated with clients, insurance adjusters, and project managers to assess damage, develop restoration plans, and provide progress updates.
  • Specialized in water, fire, mold mitigation/remediation, including structural drying, demolition, and sanitization.
  • Operated and maintained restoration equipment such as dehumidifiers, air movers, negative air machines, cavity and hardwood floor drying machines, thermal imaging cameras, and moisture meters.
  • Trained and mentored junior technicians in safety procedures, equipment use, and customer service protocols.
  • Documented job scopes, photos, moisture readings, and daily work logs for accurate billing and compliance reporting
  • Assessed, inventoried, and safely packed a wide range of contents, including textiles, electronics, and general household or commercial items, ensuring proper handling and protection during restoration and transport.
  • Utilized industry-standard procedures and software for detailed documentation and tracking of contents for insurance claims and client records. Software includes Contents Track and Encircle.
  • Proficient in industry-standard restoration software including Dash, Encircle, Mica, Phoenix DryLINK, and Contents Track for accurate job documentation, moisture mapping, equipment tracking, and content inventory management.

Crew Chief

ServiceMaster DSI
04.2020 - 04.2024
  • Progressed from entry-level technician to Crew Chief by demonstrating strong initiative, hands-on learning, and a deepening understanding of the restoration industry.
  • Supported and learned directly from experienced Crew Chiefs and Project Managers, gaining practical knowledge in mitigation techniques, industry protocols, and client communications.
  • As Crew Chief, oversee daily jobsite operations, delegate tasks to technicians, and ensure projects are executed according to IICRC standards and company expectations.
  • Lead problem-solving efforts on-site—adapting quickly to unique and unpredictable conditions in water, fire, mold, and storm damage scenarios.
  • Act as primary liaison between homeowners, property managers, insurance adjusters, and internal teams to maintain transparency, manage expectations, and drive job progress.
  • Train new team members and foster a safe, efficient, and team-oriented work environment.

Lube Technician

Take 5 Oil Change
03.2020 - 04.2020
  • Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
  • Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
  • Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
  • Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
  • Laid off due to the beginning of Covid 19

Shift Manager

Jimmy Johns
01.2019 - 03.2020
  • Supervised daily store operations during assigned shifts, ensuring high standards of food quality, cleanliness, and customer service.
  • Managed and trained a team of 2-5 employees, promoting efficiency, teamwork, and compliance with company policies and food safety regulations.
  • Handled cash management duties including register reconciliation, deposits, and resolving cash discrepancies.
  • Assisted in inventory tracking, product ordering, and waste reduction to control food costs and maintain stock levels.
  • Resolved customer concerns professionally and promptly to maintain customer satisfaction and loyalty.
  • Enforced time management and shift structure to meet tight service windows and uphold Jimmy John’s “Freaky Fast” standard.
  • Supported onboarding of new hires and facilitated on-the-job training for sandwich-making, delivery, and front-of-house procedures.

Education

High School Diploma -

Marshall High School
Marshall Wi
06-2018

Skills

  • Large restoration projects
  • Restoration planning
  • Job estimation via Xactimate
  • Company truck maintenance
  • Mold remediation
  • Manual hand tools operations
  • Power tools operations
  • Personal protective equipment
  • Debris removal
  • Strong problem-solving in unpredictable environments
  • Effective communication with clients, adjusters, and team members
  • Attention to detail in damage assessment and documentation
  • Time management and task prioritization
  • Team leadership and crew coordination
  • Customer service and conflict resolution
  • Physical stamina and safety awareness
  • Adaptability to varied job sites and emergency situations
  • Extraction equipment
  • Water damage assignments
  • Accurate measurements
  • Fire assignments
  • General contents cleaning
  • Electronics cleaning
  • Textile cleaning

Certification

  • WRT - Water Restoration Technician
  • AMRT - Antimicrobial Remediation Technician
  • Lead Safe Renovator

Timeline

Lead Technician

Revive Restoration
04.2024 - Current

Crew Chief

ServiceMaster DSI
04.2020 - 04.2024

Lube Technician

Take 5 Oil Change
03.2020 - 04.2020

Shift Manager

Jimmy Johns
01.2019 - 03.2020

High School Diploma -

Marshall High School

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Connor Wacker