Connor Whiteside
Redlands,CA
Summary
Experienced caregiver supervisor and staff coordination at Independence Assistance Home Care, adept at reducing scheduling conflicts by over 30% and enhancing team efficiency. I excelled in payroll processing and interpersonal communication, fostering strong relationships and high customer satisfaction. Skilled in Microsoft Office Suite and active listening, I prioritize results and team building.
Overview
6
6
years of professional experience
Work History
Scheduler, Payroll Lead, Caregiver Supervisor
Independence Assistance Home Care
03.2023 - Current
- Reduced scheduling conflicts and ensure timely execution of tasks through proactive rescheduling and designating caregiver floaters.
- Maintained high levels of customer satisfaction by diligently coordinating schedules and ensuring clear lines of communication to keep the clients, their families, and the care team informed and involved in any changes.
- Worked with the Service Coordinator, Office Manager, and the care team to clearly understand the ever-changing needs of the client.
Caregiver Supervisor/On Call
Independence Assistance Home Care
01.2021 - 02.2023
- Supervised caregivers and clearly communicated the care plan for each individual client, ensuring that there was clear instruction on what the client's needs were and the company's expectations of performance.
- Perform regular unscheduled visits on days of service to evaluate the caregiver's performance and provide coaching to adhere to company standards.
- Documented daily visits on clients to determine that the care plan was being adhered to. Document data into ClearCare (software program) for updating care notes for each client. Providing the Service Coordinator, Office Manager, and family members on daily visits. The daily notes were used as a tool to evaluate caregivers': quarterly performance reviews, notes to update the care plan, and suggestions to enhance the quality of care
- Ensured that HIPPA documentation was updated and oversaw that state regulations were documented and regular evaluations.
- Maintained high safety standards to ensure a secure workplace for all employees and visitors.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Caregiver
Independence Assistance Home Care
01.2019 - 12.2020
- Assisted clients with activities of daily living, promoting independence and quality of life. Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patients' personal space. Cleaned house, managed laundry, completed weekly grocery shopping, and updated grocery lists.
- Engaged patients in meaningful conversation and socialization and provided mental stimulation through puzzles, word games, and picture association to enhance cognitive abilities. Built strong relationships with clients to deliver emotional support and companionship.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during caregiving duties.
- Recognized and reported abnormalities or changes in the patient's health status and mental state of mind. Updating the Office and the caregiver supervisor.
- Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
Education
Bachelor of Science - Business Administration And Management
University of California- Riverside
Riverside, CA06.2024
Skills
- Patient Scheduling
- Staff Coordination
- Payroll Processing
- Microsoft Office Suite
- Client Relations
- Documentation and Recordkeeping
- Excel spreadsheets
- Support Services
- Relationship Building
- Interpersonal Communication
- Multitasking
- Active Listening
- Team building
Timeline
Scheduler, Payroll Lead, Caregiver Supervisor
Independence Assistance Home Care
03.2023 - Current
Caregiver Supervisor/On Call
Independence Assistance Home Care
01.2021 - 02.2023
Caregiver
Independence Assistance Home Care
01.2019 - 12.2020
Bachelor of Science - Business Administration And Management
University of California- Riverside
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