Connor Willberg
Center Point,TX
Summary
Specialist Registrar well-versed in working with staff, external partners and several different individuals to complete fully compliant, accurate documentation. Skilled at building positive relationships and promoting loyalty by providing exceptional service in every interaction.
Overview
4
4
years of professional experience
Work History
Regsitration
Heart Of Texas Healthcare System
02.2023 - 09.2023
- Greeted every guest with personable approach and provided knowledgeable service.
- Verified paperwork accuracy and checked for completion prior to processing.
- Updated computer system with latest information to keep records current and accurate.
- Processed registrations accurately and completely.
- Consulted with third-party providers to complete registrations.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Utilized office management software to record and track customer information.
- Processed incoming and outgoing mail and packages according to established procedures.
Store Shopper
HEB Grocery Store
01.2022 - 08.2022
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Selected best-quality perishable items such as meat and produce.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Verified each item matched order sheet's description.
- Scanned each item's barcode before item's removal from shelf.
- Demonstrated speed and accuracy in order item selection.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Server
Twin Peaks Restaurants
01.2021 - 09.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Server
Angry Cactus
01.2020 - 11.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Customer Service Representative Agent
Sitel
07.2019 - 12.2019
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved accounting, service and delivery concerns.
- Promoted available products and services to customers during service, account management, and order calls.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Associate of Applied Science - Pre-Medicine
Howard College
San Angelo12.2023
Skills
- Appointment Scheduling and Confirmation
- Scheduling Tests and Procedures
- Office Supplies and Inventory
- Insurance Authorizations
- Medical Records Verification
- Maintaining Financial Records
- Data Entry Software
- Calendar and Appointment Management
- Financial Statements
- Adaptable and Flexible
- Computer Proficiency
- Customer Satisfaction
- Patient Eligibility Requirements
- Patient Registration
- Organization and Time Management
- Medical Recordkeeping
- CPT Coding
- Payment Scheduling and Collection
- Teamwork and Collaboration
- Payment Plan Options
- Microsoft Excel
- Contact Follow-Up
- Process Transactions
- POS Systems and Ordering Platforms
- Effective Customer Communication
- Calm and Professional Under Pressure
- Daily Logs
- Multitasking Abilities
- Active Listening
- Microsoft Office
- Email Communication
- Troubleshooting Techniques
- Printers and Peripherals
- Excellent Customer Service
- File Maintenance
- Billing Documentation
- Reminder Calls
- Database Administration
Timeline
Regsitration
Heart Of Texas Healthcare System
02.2023 - 09.2023
Store Shopper
HEB Grocery Store
01.2022 - 08.2022
Server
Twin Peaks Restaurants
01.2021 - 09.2021
Server
Angry Cactus
01.2020 - 11.2020
Customer Service Representative Agent
Sitel
07.2019 - 12.2019
Associate of Applied Science - Pre-Medicine
Howard College
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