Connor Williams
Newbury Park,CA
Summary
Account Manager with a proven track record at Nationwide Medical Inc., excelling in referral/facility management and patient services. Enhanced patient retention through strategic account management and effective communication. Demonstrated leadership in cross-functional teams, driving revenue growth and fostering long-term partnerships while altering processes to make them most efficient and accurate.
Overview
9
9
years of professional experience
Work History
Account Manager
Nationwide Medical Inc.
12.2022 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Improved overall team productivity by implementing best practices in organization and time management.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Streamlined account management processes, reducing response times and improving client service quality.
- Spearheaded coordination of cross-functional teams for delivering customized solutions that met client needs.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Boosted client retention by developing and implementing comprehensive account management strategy.
- Identified at-risk accounts through diligent monitoring and analysis, implementing retention strategies to prevent churn.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Trained new employees on customer service, money handling and organizing strategies.
- Presented professional image consistent with company's brand values.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Stayed current on company offerings and industry trends.
- Contributed to team objectives in fast-paced environment.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Met existing customers to review current services and expand sales opportunities.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
- Achieved recognition for outstanding client service, contributing to team's reputation for excellence.
- Streamlined internal processes for better efficiency in account management tasks.
- Fostered detailed understanding of product offerings, enabling effective communication of features and benefits to clients.
- Recorded accurate and efficient records in customer database.
Construction Foreman
805 Construction and Roofing
09.2016 - 11.2022
- Supervised field crews to maximize quality and work efficiency.
- Consistently met deadlines under pressure through diligent time management abilities.
- Inspected work for compliance with applicable regulations and job specifications.
- Ensured timely completion of projects by developing and maintaining schedules for work progress.
- Demonstrated strong leadership skills in coordinating multiple subcontractors to ensure seamless integration within overall project timelines.
- Coordinated materials to maintain steady flow and meet productivity objectives.
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Enhanced project efficiency by delegating tasks and supervising construction crew members.
- Improved client satisfaction with consistent communication and updates on project status.
- Achieved high-quality results through meticulous inspection of completed work to ensure adherence to specifications.
- Exceeded client expectations through exceptional attention to detail in all aspects of construction projects from planning to execution stages.
- Streamlined material procurement process by establishing relationships with vendors and negotiating favorable contracts.
- Inspected completed work to verify quality standards and compliance with criteria.
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Trained workers in proper methods, equipment operation and safety procedures.
- Assisted in recruiting and hiring new construction and extraction workers.
- Created and implemented plans to maximize efficiency of workers.
- Sourced suppliers and purchased necessary materials for work.
- Evaluated team member strengths and assigned tasks based upon expertise and background.
Education
High School Diploma -
Newbury Park Highschool
Newbury Park, CASkills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Crew leadership
- Attention to detail
- Decision-making
- Effective communication
- Order management
- Client acquisition
- Goals and performance
Languages
English
Native or Bilingual
Timeline
Account Manager
Nationwide Medical Inc.
12.2022 - Current
Construction Foreman
805 Construction and Roofing
09.2016 - 11.2022
High School Diploma -
Newbury Park Highschool
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