Connor Yaede
Manchester,MD
Summary
Customer-focused specialist with expertise in optimizing client interactions across diverse sectors. Strengths include active listening, problem-solving, and empathetic communication. Achievements reflect enhanced customer satisfaction through effective issue resolution and tailored service delivery.
Overview
7
7
years of professional experience
Work History
Customer Experience Associate
Weis Markets Inc
Manchester, Maryland
2019.10 - 2025.06
- Resolved customer complaints effectively, maintaining professional service standards.
- Responded promptly to customer inquiries, optimizing service response times.
- Assisted customers with inquiries regarding products and order statuses to facilitate informed decisions.
- Educated customers on promotions and loyalty programs, boosting participation and driving sales.
- Handled transactions accurately through point-of-sale systems, ensuring financial accuracy.
- Processed returns and exchanges per company guidelines, upholding procedural integrity.
- Maintained organized merchandise displays and store cleanliness, enhancing overall shopping experience.
- Created welcoming environment for customers and colleagues, fostering positive workplace culture.
Assistant Customer Experience Manager
Weis Markets Inc
Manchester, Maryland
2025.06 - Current
- Managed customer experience representatives, providing guidance and support to ensure consistent service delivery.
- Trained staff on company policies and effective customer interaction techniques, improving service quality.
- Resolved intricate customer complaints, resulting in increased customer satisfaction.
- Promoted effective communication between departments to address customer issues.
- Directed daily operations of customer service desk, achieving operational efficiency.
- Fostered collaborative work environment focused on customer-centric values.
- Ensured successful completion of departmental functions through coordinated efforts.
- Boosted sales volume through dedicated assistance to new and inactive customers.
Education
High School Diploma -
Manchester Valley Highschool
Manchester, MD2022-06
Skills
- Customer service
- Customer relationship management
- Sales strategies
- Customer engagement
- Operational efficiency
- Issue resolution
- Financial transactions
- Employee training
- Team building
- Problem-solving skills
- Active listening
Timeline
Assistant Customer Experience Manager
Weis Markets Inc
2025.06 - Current
Customer Experience Associate
Weis Markets Inc
2019.10 - 2025.06
High School Diploma -
Manchester Valley Highschool