Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
1
1
Certification
Work History
Guest Service Coworker
Kwik Trip
06.2023 - Current
Greeted customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Maintained tidy and organized store environment to comply with cleanliness standards.
Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
Used POS system to process sales, returns, online orders, and gift card activations.
Education
Bachelor of Science - Computer And Electrical Engineering
University of Wisconsin - Stout
Menomonie, WI
05.2027
High School Diploma -
Augusta High School
Augusta, WI
05.2023
Skills
Personable Demeanor
Guest Satisfaction
Critical Thinking
Java Development
POS Systems
Persuasive Selling
Strong Communication and Interpersonal Skills
Adaptable and Flexible
Goal-Driven
Dispute Mediation
Complex Problem-Solving
Certification
C-101 SACA Training Industry 4.0 Basic Operations - 5 month
C-102 SACA Training Industry 4.0 Advanced Operations - 5 month
C-103 SACA Training Industry 4.0 Robotic Systems Operations- 5 months
Timeline
Guest Service Coworker
Kwik Trip
06.2023 - Current
Bachelor of Science - Computer And Electrical Engineering