Connor Zuspann
Wichita,KS
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
Work History
Head Baker
Russell's Daylight Donuts
05.2021 - 01.2025
- Managed training, disciplining and motivating employees.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Complied with health and safety codes to protect staff and customers.
- Produced consistently high-quality baked goods for customers.
- Trained and supervised new employees on bakery operations and procedures.
- Operated and maintained bakery equipment, including ovens and mixers.
- Maintained accurate inventory of baking supplies and ingredients.
- Created appealing displays to showcase products in bakery.
- Managed customer service operations, including taking orders and resolving complaints.
- Operated cash registers and processed payments accurately.
- Cleaned and maintained kitchen equipment and oven.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Trained new employees on bakery methods and procedures.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Monitored temperatures of ovens, proof boxes and other equipment.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
General Manager of Food Service
Dominoes Pizza
02.2019 - 04.2020
- Oversaw training of more than 10 team members.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Tracked food production levels, meal counts, and supply costs.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Reviewed and approved employee schedules and timesheets.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Oversaw food preparation and monitored safety protocols.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Education
High School Diploma -
Medicine Lodge High School
Medicine Lodge, KS05-2017
Skills
- Food safety
- Sanitation standards
- Ingredient sourcing
- Workplace safety
- Allergy awareness
- Waste reduction
- Baking
- Hand-eye coordination
- Basic math
- Attention to detail
- Excellent math skills
- Kitchen safety
- Adaptive and creative
- Team collaboration
- Oven operation
- Time management
- Physical stamina
- Weights and measures
- Temperature control
- Kitchen equipment operation
- Active listener
- Team player
- Quality control
- Customer service
Timeline
Head Baker
Russell's Daylight Donuts
05.2021 - 01.2025
General Manager of Food Service
Dominoes Pizza
02.2019 - 04.2020
High School Diploma -
Medicine Lodge High School
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