Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
18
18
years of professional experience
Work History
Contractor for Social Security Adminitration
Stratcomm
05.2019 - Current
Verbatim Court Hearing Recorder
Attend disability appeal hearings before an Administrative Law Judge
Ensured compliance with legal and regulatory requirements in documentation processes.
Record and electronically document each hearing for the Social Security Administration
Recorded and maintained accurate meeting minutes and official documents.
Suitability Clearance
Administrative Assistant
American National Insurance
07.2017 - 12.2018
Provide administrative support to Agents
Verifying that documents meet the strict legal guidelines to ensure a smooth sales process
Organize and maintain client files to confirm current information on perspective clients
Researching and verifying a client’s financial risk
Ensuring insured parties are correct and adjusting as necessary
Review email error lists and correct invalid results
Carry out various job functions utilizing email, Microsoft Office, and databases relevant to real estate
Assisting agents as needed
Managed scheduling and calendar appointments for senior management.
Patient and Referral Coordinator
Cary Pediatric Center & Western Wake Pediatrics
07.2007 - 01.2017
Verified insurance and rectified rejected claims
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Collected payments from customers and performed daily closeouts
Accurately scheduled for several doctors and answering multiple phone lines
Performed office functions such as faxing, emailing, and dispersing mail to providers
Trained new staff on office procedures and software applications.
Optimized calendar management for doctors by scheduling appointments strategically while considering priorities and minimizing conflicts.
Education
Charles County CC & Jefferson CC
Leonardtown, MD
Certificate - Medical Transcription
Central Carolina Community College
Sanford, NC
High School Diploma - undefined
Leonardtown High School
Leonardtown, MD
01.1991
Skills
Friendly, efficient office assistant, seeking to leverage proven tech and communication skills
Skills include delivering energetic, articulate, and friendly customer service
Proficient in administrative tasks including: the use of various databases, Microsoft Office Suite, and multiple phone lines
Organized with a results-oriented perspective
Adept at handling sensitive records and detail oriented in the maintenance of personal and private records