Dynamic and results-driven Army Veteran currently at Dell Technologies, bringing a proven track record in customer relationship management and deep expertise in business IT solutions. Holds a Top Secret/Sensitive Compartmented Information (TS/SCI) clearance with a Counterintelligence (CI) polygraph. A strategic leader with a relentless work ethic, excelling in building strong relationships, driving team success, and making high-impact decisions under pressure. Adept at navigating fast-paced environments, adapting to evolving challenges, and consistently exceeding goals to deliver mission success.
· Developed strategic account plans for assigned territory, collaborating with marketing, channel teams, and product teams to identify and achieve account growth objectives in industries such as banking, healthcare, aerospace manufacturing, and retail.
· Consistently achieved sales targets, driving revenue growth and improving total addressable market (TAM) share within the territory for AI-optimized PCs, servers, storage, cloud solutions, and Dell Technologies services.
· Identified strategic sales opportunities through proactive prospecting and leveraged existing relationships to penetrate new markets and acquire new buyers.
· Skilled in Salesforce CRM, managing customer data, monitoring pipeline progress, and tracking sales activity for accurate forecasting.
· Collaborated with cross-functional teams to develop tailored solutions for clients, ensuring their needs were met and promoting long-term partnerships.
· Negotiated pricing programs with new clients to maintain consistent revenue flow while protecting profit margin.
· Led, trained, and mentored teams of up to 10 intelligence professionals, honing leadership, coaching, and performance management skills essential for sales.
· Conducted high-stakes debriefings and intelligence collection operations, utilizing advanced questioning, negotiation, and relationship-building techniques—critical in sales and client interactions.
· Presented intelligence briefings to senior leadership, developing strong public speaking, persuasive communication, and storytelling skills.
· Mastered the ability to extract key insights, influence decisions, and articulate complex information clearly—mirroring consultative selling strategies.
· Adapted quickly to dynamic and high-pressure environments, demonstrating resilience, problem-solving, and goal-driven execution.
· Completed specialized intelligence training, enhancing the ability to assess needs, build rapport, and deliver tailored solutions—paralleling the sales discovery process.
· Gained hands-on experience installing and configuring Windows Server 2016, 2019, and 2022, ensuring optimal system performance and security.
· Designed and deployed enterprise-grade Group Policy, Active Directory, and certificate management solutions using Server Manager to streamline access control and security.
· Configured and maintained core Windows Server technologies, including DNS, DHCP, and Active Directory, to support seamless network operations.
· Built, managed, and optimized virtual machine deployments in Hyper-V and Microsoft Azure, enhancing scalability and operational efficiency.
· Created, configured, and administered users in Azure Active Directory, ensuring secure identity and access management across cloud environments.
· Implemented and managed security policies in Microsoft Azure by configuring Management Groups, applying Role-Based Access Control (RBAC), and setting up Network Security Groups for enhanced cloud security.
Communication
Problem-Solving
Customer Relationship Management
Sales Presentations
Objection Handling
Pipeline Management
Time Management
Training and Mentorship
Analytical Thinking