Connor McCormick
Peoria,Arizona
Summary
Proven leader in customer service and team collaboration, demonstrated at Culver's Restaurant by effectively managing food costs and enhancing customer loyalty. Skilled in cash handling and complaint resolution, consistently delivering solutions that drive satisfaction and operational excellence. Achieved significant improvements in kitchen performance, showcasing a commitment to results and superior service. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Barista
Dutch Bro's
09.2023 - Current
- Maintained regular and consistent attendance and punctuality.
- Controlled line and crowd with quick, efficient service.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Shift Lead
SUBWAY®Restaurants
04.2022 - 07.2023
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed cash and credit card transactions accurately using POS software.
- Maintained database systems to track and analyze operational data.
Kitchen Manager
Culver's Restaurant
01.2021 - 04.2022
- Calculated prices of ingredients to monitor food costs and control expenses.
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
Bachelor of Science - Software Engineering
Arizona State University
Tempe, AZ07.2026
Skills
- Cash Handling
- Complaint Handling
- Customer Relationship Management
- Public Speaking
- Marketing
- Team Collaboration
Timeline
Barista
Dutch Bro's
09.2023 - Current
Shift Lead
SUBWAY®Restaurants
04.2022 - 07.2023
Kitchen Manager
Culver's Restaurant
01.2021 - 04.2022
Bachelor of Science - Software Engineering
Arizona State University
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