Conor Corley
Forest Hills,NY
Summary
Results-oriented IT professional with over 8 years of experience supporting high-touch financial firms. Expertise in managing IT infrastructure and optimizing processes to reduce inefficiencies. Recognized as a dynamic team player, fostering strong relationships with colleagues and clients to drive collaborative success. Committed to delivering exceptional service and innovative solutions in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Trade Floor Support Engineer
Millennium
02.2024 - Current
- Provide white-glove desktop and application support for Windows, O365, Bloomberg, Citrix, mobility, and trading platforms supporting 3,000+ front-office users and executive leadership.
- Lead large-scale initiatives to migrate from legacy mobility and messaging platforms, including BES to Intune and Exchange to O365
- Function as the escalation lead for the support team, driving resolution of complex incidents and coordinating cross-functionally with infrastructure, engineering, and security teams.
- Own end-to-end new hire onboarding, encompassing account creation, workstation deployment, mobility configuration, and in-person day-one support to deliver a high-quality onboarding experience.
Client Deployment Engineer
Millennium
07.2023 - 02.2024
- Executed adds, moves, and changes across the trade floor in close coordination with business and operational requirements
- Delivered desk-side hardware support & troubleshooting to end users, including executives and front-office trading teams
- Built, imaged, and deployed Windows workstations for new hires and end-of-life refreshes, tracking incidents, tasks, and projects via ServiceNow
IT Associate
TOMS Capital Investment Management
12.2022 - 04.2023
- Provided daily operational trade floor support for a full office of 20 users, including physical and virtual desktops, servers, mobile devices, applications, and executive home offices
- Managed end-to-end hardware and software lifecycle initiatives, including testing, migrations, and deployment
- Authored new documentation and SOPs covering onboarding, troubleshooting, and recurring technology tasks
IT Project Engineer
Edge Technology Group
02.2021 - 11.2022
- Led end-to-end infrastructure and deployment projects including hardware/software lifecycle management, system migrations, and new technology rollouts for financial-services clients
- Authored standardized documentation and SOPs supporting onboarding, troubleshooting, and repeatable IT processes
- Installed, configured, and supported Windows and macOS endpoints, mobile devices, and peripherals while coordinating with third-party vendors
Centralized Services Administrator
Edge Technology Group
05.2018 - 01.2021
- Managed enterprise Windows patching, imaging, and maintenance for 100+ client environments using LabTech, Quest KACE, and VMware
- Executed annual disaster recovery testing, backup reporting, and access-management initiatives to meet SLA and compliance requirements
- Migrated legacy internal documentation into Confluence, creating a centralized knowledge base for 150+ engineers and support staff
Education
Bachelor of Science - Business Administration & IT Management
State University of New York
Albany, NY01.2018
Skills
- Basic SQL
- AD
- O365
- Bloomberg
- RSA
- Airwatch
- Office AVS
- Webex
- Zoom
- Teams
- Slack
- Office Suite
- IPC Conexus Unigy
- Confluence
- Excel Addins (VA, BBG, Daloopa)
- Cisco AnyConnect
- Palo Alto GlobalProtect
Certification
- CompTIA IT Fundamentals
- CompTIA A+
- Certified Associate in Project Management (CAPM)
Timeline
Trade Floor Support Engineer
Millennium
02.2024 - Current
Client Deployment Engineer
Millennium
07.2023 - 02.2024
IT Associate
TOMS Capital Investment Management
12.2022 - 04.2023
IT Project Engineer
Edge Technology Group
02.2021 - 11.2022
Centralized Services Administrator
Edge Technology Group
05.2018 - 01.2021
Bachelor of Science - Business Administration & IT Management
State University of New York