Conor Joyce
Candor,NY
Summary
Client-focused Sales Representative with 8 years of providing solutions to customers. Solid understanding of systems and operations.
Overview
7
7
years of professional experience
Work History
Senior Insurance Agent
Freeway Insurance
11.2023 - Current
- Made a impact along the entire east coast of the company within five months of being hired.
- Enhanced customer satisfaction by addressing their insurance needs and providing tailored solutions.
- Conducted comprehensive risk assessments, recommending appropriate coverage levels to mitigate potential losses.
- Collaborated with other departments to develop new insurance products, increasing market share and revenue growth.
- Provided exceptional customer service, resolving complex issues and maintaining high levels of client satisfaction.
- Identified cross-selling opportunities within existing client base, maximizing revenue potential.
Sales Representative /Assistant Manager
Victra Verizon
03.2021 - 11.2023
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Effectively sold significant overstock of inventory, reducing overhead and improving cash flow.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Maximized performance by monitoring daily activities and mentoring team members.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Service Advisor
Maguire Family Of Dealerships
11.2020 - 02.2021
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Developed documentation and logs of implemented solutions and generated and submitted reports in a timely manner.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Increased efficiency and team productivity by promoting operational best practices.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Recommended products and services to customers, thoroughly explaining details.
Samsung SEC Manager
Acosta Mosaic Group
12.2019 - 07.2020
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
- Coordinated all companies, business executives and site leadership teams by interacting effectively and establishing communication best practices.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
- Maintained store equipment, including computers, printers and fax machines.
- Recommend products to customers after listening to their needs and wants to create a positive customer experience.
Sales Associate Manager
Victra Verizon
11.2017 - 12.2019
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Maintained organized, presentable merchandise to drive continuous sales.
- Having goals set and meeting those expectations while developing good people skills and teamwork during time at Verizon.
- Trained and served as a peer coach for new sales associates.
- Developed positive customer relationships through friendly greetings and excellent service. Provided repeat customers with exceptional care and attention
- Represented the brand and company professionally to drive store revenue.
- Collaborated with in-store maintenance, stocking, merchandising and upkeep, successfully prioritizing tasks in order to achieve a wide range of daily objective
- Updated computer inventory listings, managed customer cash and credit card transactions using company point of sale system.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Floor Staff
Regal Cinemas
06.2017 - 11.2017
- Sold snacks and drinks at concession with constant cleaning.
- Usher - cleaned theaters thoroughly and in a timely manner in between movies.
- Identified potential shoplifter and alerted management.
- Built relationships with customers to increase likelihood of repeat business. Responded to customer questions and requests in a prompt and efficient manner.
- Maintained established merchandising standards, including window, sales floor and promotional displays.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
Education
No Degree - Computer Science And Programming
Tompkins Community College
Dryden, NYSkills
- CISCO
- Networking
- People skills
- Professional demeanor
- Teamwork
- Communications
- Relationship building
- Client service
- Sales
- Customer Service
- Flexible and Adaptable
- Microsoft Excel experience
Affiliations
- Alex Simoens, Co-worker, (607)-229-8131
- Joseph Partigianoni, Manager, (607)-351-1253
- Joe Davis, Manager, (607)-222-3625
Timeline
Senior Insurance Agent
Freeway Insurance
11.2023 - Current
Sales Representative /Assistant Manager
Victra Verizon
03.2021 - 11.2023
Service Advisor
Maguire Family Of Dealerships
11.2020 - 02.2021
Samsung SEC Manager
Acosta Mosaic Group
12.2019 - 07.2020
Sales Associate Manager
Victra Verizon
11.2017 - 12.2019
Floor Staff
Regal Cinemas
06.2017 - 11.2017
No Degree - Computer Science And Programming
Tompkins Community College
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