Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
pwb

Conor Joyce

Ithaca,NY

Summary

Client-focused Sales Representative with 9 years of providing solutions to customers. Solid understanding of systems and operations.

Overview

8
8
years of professional experience

Work History

Service Center Assistant

Cornell University
08.2024 - Current
  • Handled sensitive information with discretion, maintaining confidentiality across all interactions with clients and colleagues alike.
  • Set up classroom equipment and organized activities.
  • Collaborated with others to support student independence, empowerment and learning in a professional environment.
  • Participated in ongoing professional development activities to remain current on industry trends, best practices, and emerging technologies relevant to the role of a Center Assistant.
  • Maintained accurate record keeping systems, ensuring data integrity and easy accessibility for staff members.
  • Enhanced customer satisfaction by efficiently addressing inquiries and resolving concerns.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Contributed to a welcoming environment by maintaining clean and organized common areas for clients and staff members.

Senior Insurance Agent

Freeway Insurance
11.2023 - 08.2024
  • Made a impact along the entire east coast of the company within five months of being hired.
  • Enhanced customer satisfaction by addressing their insurance needs and providing tailored solutions.
  • Conducted comprehensive risk assessments, recommending appropriate coverage levels to mitigate potential losses.
  • Collaborated with other departments to develop new insurance products, increasing market share and revenue growth.
  • Provided exceptional customer service, resolving complex issues and maintaining high levels of client satisfaction.
  • Identified cross-selling opportunities within existing client base, maximizing revenue potential.

Sales Representative /Assistant Manager

Victra Verizon
03.2021 - 11.2023
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Trained and mentored new sales representatives.
  • Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
  • Effectively sold significant overstock of inventory, reducing overhead and improving cash flow.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Service Advisor

Maguire Family Of Dealerships
11.2020 - 02.2021
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Escalated incidents to next level to remain compliant with company's standards and procedures.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Developed documentation and logs of implemented solutions and generated and submitted reports in a timely manner.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Recommended products and services to customers, thoroughly explaining details.

Samsung SEC Manager

Acosta Mosaic Group
12.2019 - 07.2020
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
  • Coordinated all companies, business executives and site leadership teams by interacting effectively and establishing communication best practices.
  • Supervised site investigations, reported issues and escalated those that required further assistance.
  • Built strong relationships with clients by following up on previous purchases and suggesting new products.
  • Maintained store equipment, including computers, printers and fax machines.
  • Recommend products to customers after listening to their needs and wants to create a positive customer experience.

Sales Associate Manager

Victra Verizon
11.2017 - 12.2019
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Having goals set and meeting those expectations while developing good people skills and teamwork during time at Verizon.
  • Trained and served as a peer coach for new sales associates.
  • Developed positive customer relationships through friendly greetings and excellent service. Provided repeat customers with exceptional care and attention
  • Represented the brand and company professionally to drive store revenue.
  • Collaborated with in-store maintenance, stocking, merchandising and upkeep, successfully prioritizing tasks in order to achieve a wide range of daily objective
  • Updated computer inventory listings, managed customer cash and credit card transactions using company point of sale system.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Floor Staff

Regal Cinemas
06.2017 - 11.2017
  • Sold snacks and drinks at concession with constant cleaning.
  • Usher - cleaned theaters thoroughly and in a timely manner in between movies.
  • Identified potential shoplifter and alerted management.
  • Built relationships with customers to increase likelihood of repeat business. Responded to customer questions and requests in a prompt and efficient manner.
  • Maintained established merchandising standards, including window, sales floor and promotional displays.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.

Education

No Degree - Computer Science And Programming

Tompkins Community College
Dryden, NY

Skills

  • CISCO
  • Networking
  • People skills
  • Professional demeanor
  • Teamwork
  • Communications
  • Relationship building
  • Client service
  • Sales
  • Customer Service
  • Flexible and Adaptable
  • Microsoft Excel experience

Affiliations

  • Joseph Partigianoni, Manager, (607)-351-1253
  • Joe Davis, Manager, (607)-222-3625, Joseph.Davis@Freeway.com
  • James Stevenson, District Manager, (518)-365-4870, James.stevenson@Freeway.com
  • Theresa Nichols, Team Lead, (607)-339-6327, tan46@cornell.edu

Timeline

Service Center Assistant

Cornell University
08.2024 - Current

Senior Insurance Agent

Freeway Insurance
11.2023 - 08.2024

Sales Representative /Assistant Manager

Victra Verizon
03.2021 - 11.2023

Service Advisor

Maguire Family Of Dealerships
11.2020 - 02.2021

Samsung SEC Manager

Acosta Mosaic Group
12.2019 - 07.2020

Sales Associate Manager

Victra Verizon
11.2017 - 12.2019

Floor Staff

Regal Cinemas
06.2017 - 11.2017

No Degree - Computer Science And Programming

Tompkins Community College

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