Conor ONeill
Los Angeles,CA
Summary
Dynamic professional with a proven track record at Eyes on u Surveillance, excelling in operations management and customer service. Skilled in logistics and schedule management, I effectively enhanced team productivity and resolved customer complaints, ensuring optimal satisfaction. Known for my punctuality and strong communication skills, I thrive in fast-paced environments.
Overview
6
6
years of professional experience
Work History
IHSS Care Provider
IHSS - In Home Supportive Services
Los Angeles, CA
08.2023 - Current
- Monitored medication schedules and administered medications as needed.
- Responded promptly to emergency situations in accordance with established protocols.
- Provided assistance with mobility issues including walking and transfers from bed to wheelchair and chair.
- Transported clients to medical appointments and social events.
- Maintained a clean, safe environment for clients in their homes.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Managed patient transportation and appointment scheduling.
Delivery Driver, Shipping
Independent Contracting
Los Angeles, CA
10.2023 - 04.2025
- Provided excellent customer service when interacting with customers during deliveries.
- Ensured timely pick up of shipments from various locations according to shipping schedule.
- Loaded and unloaded vehicles with packages, ensuring that products are handled carefully.
- Followed company safety procedures while driving on public roads.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Adhered to traffic laws and regulations while operating company-owned vehicles.
Operations Manager
Eyes on u Surveillance
Libertyville, IL
04.2019 - 06.2023
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Built strong operational teams to meet process and production demands.
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
Education
High School Diploma -
Iowa Lakes Community College
Estherville, IA01-2014
Some College (No Degree) -
Illinois State University
Normal, ILSkills
- Customer service
- Time management
- Communication skills
- Organizational skills
- Schedule management
- Logistics and transportation
- Punctuality
- Schedule adherence
- Multitasking and organization
- Clean driving record
- Operations monitoring
- Planning and implementation
Timeline
Delivery Driver, Shipping
Independent Contracting
10.2023 - 04.2025
IHSS Care Provider
IHSS - In Home Supportive Services
08.2023 - Current
Operations Manager
Eyes on u Surveillance
04.2019 - 06.2023
High School Diploma -
Iowa Lakes Community College
Some College (No Degree) -
Illinois State University
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