Conor Reid

Work History

Chubb Insurance, Digital Transformation Office

09.2022 - Current

Coached new teams and business leads to adapt new agile ways of working for Small Commercial initiatives, specifically for Digital Underwriting and Portfolio Management
Served as JIRA expert to stand up new teams and develop best practices to optimize performance metrics and reporting
Developed understanding of the business and technical context in which teams operate to help them understand what solutions are more valuable than others
Coached teams to set clear and focused quarterly objectives and key results

Chubb Insurance, Technology Center

02.2019 - 09.2022

Learned and applied Agile methodologies to various Digital Analytics projects:
Analytics & Insights Platform (AIP) – Ingestion Framework as a service to cross-functional scrum teams needing source system data ingested onto data lake
Intraday Bot Monitoring – Dashboard for LoB's utilizing bot tasks for business users to monitor bot performance real-time using Elastic stack
Chubb Studio – “Insights” webpage for overall web application leveraging data lake and PowerBI to display behavioral, technical, and transactional data to partners
Developed and maintained JIRA boards for each project for communication, tracking, and sprint planning purposes
Developed and maintained weekly status reports, budget trackers, and annual roadmaps for business and IT leaders

Hartford Healthcare Medical Group

05.2017 - 02.2019

Successfully implemented new payer vendor program “Vatica” into all primary care practices over 4-month period by coordinating scheduling, patient reporting, and tracking/communicating provider performance, utilization, and incentive dollars, accruing to $140,250 for medical group in CY 2017
Strategized with team on Annual Wellness Visit (AWV) project initiative involving collaboration with providers to create note template based on CMS requirements and payer metrics, including provider/manager education
Developed and oversaw processes across all practices with vendor online platforms from 5 different Medicare Advantage payers for metrics reporting and active closure of gaps, resulting in one payer reimbursement of $114,150
Used and analyzed EPIC reporting to identify patient attribution and scheduling, and worked with team on implementation of Healthy Planet to identify gaps in care on practice and provider levels
Worked with team on attribution methods and analyzed provider lists with panels from multiple internal and payer data sources available

Hartford Healthcare – Integrated Care Partners, ACO

04.2015 - 05.2017

Navigated and mined patient data from ALLscripts, Epic, and OPTUM electronic health systems
Input, organized, stored, and analyzed patient data for government performance/quality reporting (GPRO)
Created Patient Assessment Forms for patients to ensure coverage and use of care, resulting in total organization reimbursement across 3 payers of $155,785 for the ACO in CY 2017
Completed Hartford Hospital H3W Leadership training