Conrad Baker

• Addressed problems with payroll, accounting, billing and service delivery to maintain and enhance client satisfaction. Built and strengthened long-lasting client relationships based on accurate payroll and tax processes as well as customer-centric terms. Oversaw new business development and customer servicing. Liaised between clients and various departments. Managed a 35-count client book of business for mid-sized employers throughout the US. Provided relational and technical support in all areas of Human Capital Management including but not limited to Payroll, Time, HR, PTO, Reporting, Tax Filing, Deferred Compensation, Wage Garnishments, Fringe Benefits and General Ledger. Partnered with clients to develop and roll-out strategic business initiatives focused on their employee workforce and finance needs.

• Responded to all client inquiries and asked appropriate questions to facilitate resolution. Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities. Interacted with team members across departments to research and resolve customer issues. Provided excellent customer service by following up with clients and maintaining their HCM goals. Maintained a 3-client book of business in the large employer segment. Held regular meetings with clients and a board of ADP team members in an order to keep all client projects and needs moving forward. Provided relational and technical support in all areas of Human Capital Management including but not limited to Payroll, Time, HR, PTO, Reporting, Tax Filing, Deferred Compensation, Wage Garnishment, Fringe Benefits and General Ledger.

Direct client relations and payroll processing in charge of a 100 count book of business for small-businesses throughout the US. Received time and payroll data from my clients and processed it through ADP systems. Assisted clients with all of their employee maintenance requests. Troubleshooting and support of client processing issues. Maintained client document databases.

Assisted ADP client support teams with all Banking and money movement support needs both at company level and employee level. Reconciled routine banking files throughout the day. Ran related custom reports. Submitted the Ledger at each business day close.

High volume payroll data flow management. Payroll error corrections through hands on mainframe activities. Case management throughout the ADP client support network. Internal communications throughout all key areas of ADP payroll data flows.

Batch and print operations of all types of ADP payroll output. Coordinating mainframe data flow with other key areas of ADP payroll operations. Managed output quality and control of payroll, tax and custom report documents processed on assigned equipment.