Conrad Frederick
El Paso,Texas
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
NAF Custodian
Department of Army
El Paso, TX
08.2022 - 03.2023
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Moved furniture for cleaning and set up for special events.
General Merchandise Associate
Target
El Paso, TX
10.2019 - 08.2021
- Balanced multiple responsibilities simultaneously during peak times while remaining focused on delivering exceptional service experiences.
- Helped customers select merchandise by offering multiple product options fitting specific needs.
- Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements
- Backed up cashier staff during heavy customer flows to prevent unnecessary service delays.
- Managed time effectively, prioritizing tasks to maintain productivity throughout shifts while adhering to company policies and procedures.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and
- Moved pallets to and from trucks and around warehouse with forklifts.
Apprentice Contractor Assistant
Garfield Home Improvements Contracting Company
New York, NY
06.2016 - 03.2019
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
- Consistently met deadlines by effectively managing time and prioritizing tasks.
- Gained exposure to different departments, broadening understanding of business operations.
- Provided excellent customer service and answered questions related to project timelines and costs.
- Supervised installation of electrical and plumbing systems.
- Negotiated fees and contracts to reach mutually beneficial agreements with clients.
Apprentice Plumber
Johns 24hr Pluming Services
New York, NY
03.2018 - 12.2018
- Assisted licensed plumbers in installation and repair of plumbing systems.
- Used pipe wrenches, saws and drills safely to execute basic and complex plumbing tasks.
- Maintained clean workspaces during all phases of projects, upholding company image while promoting a culture of professionalism within the team.
- Supported senior plumbers in large-scale installations, leading to timely project completions and client satisfaction.
- Removed old sinks, toilets and pipes in preparation for installation of new fixtures.
- Tested for leaks in new and repaired systems to verify functional and safe working condition.
Veteran Peer Navigator
S.U.S Corp.
04.2016 - 12.2016
- Coordinated referrals for additional services like counseling or housing assistance, streamlining the process for clients in need.
- Supported fellow Peer Navigators through regular team meetings and debriefing sessions, sharing best practices and providing constructive feedback.
- Contributed valuable insights from lived experience during team meetings, enhancing the efficacy of care plans developed for clients facing similar challenges.
- Evaluated program effectiveness through data collection efforts, helping identify areas for improvement within service provision strategies.
- Collaborated closely with clinical staff to ensure that client needs were met effectively and efficiently.
- Assisted clients in accessing community resources and services, strengthening their support networks and promoting overall wellbeing.
United States Airman
U.S. Air Force Reserve - McGuire-Dix-Lakehurst Air Force Base
12.2009 - 10.2015
- Manages technologies to capture, organize, and store tacit and explicit information.
- Managed multiple projects simultaneously, delivering high-quality results within tight deadlines.
- Created detailed reports to communicate team accomplishments and progress to senior leadership.
- Mentored junior team members, providing guidance and support in their professional development journey.
- Evaluated performance metrics to identify areas of improvement in knowledge operations processes.
- Negotiated contracts with vendors to secure cost-effective solutions for technology investments or outsourcing needs.
- Improved knowledge management processes by streamlining workflows and implementing new software tools.
- Self-motivated, with a strong sense of personal responsibility.Worked effectively in fast-paced environments and proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Information Technology Support Clerk/Human Resources Clerk
Department of Justice United States Attorneys' Office
New York, NY
05.2007 - 12.2007
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Input data into spreadsheets and databases.
- Developed effective communication channels to ensure employees were informed about company policies, procedures, and updates.
Administrative Clerk/Support Services
Department of Justice United States Attorneys' Office
New York, NY
06.2003 - 05.2007
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Helped maintain a positive office atmosphere with proactive conflict resolution and team-building efforts.
Education
United States Airman -
United States Air Force
Houston, TexasBusiness Management, Credits -
New York Technical College
New York, New YorkBusiness Management, Credits -
Claflin University
Orangeburg, South CarolinaHigh School Diploma -
Camden Military High School Academy
Columbia, South CarolinaSkills
- Work independently
- Responsible and Dependable
- Customer Service
- Problem-Solving
- Attention to Detail
- Work Prioritization
References
References provided upon request
Training
- Spartan 100, 300, 1065 Plumbing Machines
- Plumbing Water Jet Machine
- Light Electrical
- Forklift
- Welding Machine
- Overmolding Machine
Timeline
NAF Custodian
Department of Army
08.2022 - 03.2023
General Merchandise Associate
Target
10.2019 - 08.2021
Apprentice Plumber
Johns 24hr Pluming Services
03.2018 - 12.2018
Apprentice Contractor Assistant
Garfield Home Improvements Contracting Company
06.2016 - 03.2019
Veteran Peer Navigator
S.U.S Corp.
04.2016 - 12.2016
United States Airman
U.S. Air Force Reserve - McGuire-Dix-Lakehurst Air Force Base
12.2009 - 10.2015
Information Technology Support Clerk/Human Resources Clerk
Department of Justice United States Attorneys' Office
05.2007 - 12.2007
Administrative Clerk/Support Services
Department of Justice United States Attorneys' Office
06.2003 - 05.2007
United States Airman -
United States Air Force
Business Management, Credits -
New York Technical College
Business Management, Credits -
Claflin University
High School Diploma -
Camden Military High School Academy