Conrad Katulski
Surfside Beach,South Carolina
Summary
Experienced Quality Auditor with a strong background in compliance auditing, root cause analysis, and corrective action planning. Known for improving quality, resolving discrepancies, and supporting continuous improvement across telecommunications operations.
Overview
2
2
Languages
1
1
Certification
46
46
years of professional experience
Work History
Quality Auditor
Innova
Surfside Beach, South Carolina
01.2021 - 10.2026
- Audited Verizon TEOs in DC VA NC SC GA FL
- Executed comprehensive quality audits to ensure compliance with industry standards.
- Interpreted audit results to develop actionable recommendations for process enhancements.
- Examined documentation for accuracy, completeness, and consistency.
- Prepared audit findings for management review and follow-up.
- Trained staff on quality procedures and compliance expectations.
- Coordinated corrective actions with operations and supervisory teams.
- Created reports on audit findings, including recommendations for improvements.
- Investigated customer complaints and initiated corrective actions.
- Collaborated with production staff to resolve quality issues in a timely manner.
- Tracked quality metrics such as defect rate, rework rate, waste rate.
Quality Auditor
Diversent Communications
Baltimore, MD
05.2018 - 01.2021
- Audit Verizon TEOs in MD DE DC
- Created reports on audit findings, including recommendations for improvements.
- Provided guidance to team members on the implementation of corrective action plans.
- Maintained all relevant documents related to inspections and audits in an organized manner.
- Tracked quality metrics such as defect rate, rework rate, waste rate.
- Developed and maintained audit plans, checklists and procedures.
- Verified accuracy of inspection records and updated them as required.
- Highlighted compliance issues for management team.
- Performed comprehensive quality audits to ensure compliance with industry standards.
- Examined documentation for accuracy, completeness, and consistency.
- Monitored quality standards across customer support workflows.
- Prepared audit findings for management review and follow-up.
Quality Audit Specialist
Verizon
Baltimore, MD
01.1999 - 01.2018
- Completed quality audits to verify compliance with established standards.
- Shared audit findings with stakeholders, providing insights and actionable recommendations to enhance compliance.
- Reviewed Verizon customer interactions for compliance accuracy and service standards.
- Monitored and tracked corrective actions across Verizon service processes, ensuring adherence to established timelines.
- Documented audit findings and communicated results to relevant stakeholders, facilitating informed decision making.
- Identified continuous improvement opportunities within quality management system.
- Tracked corrective action plan progress against established timelines.
- Worked with cross-functional teams to improve quality assurance processes.
- Facilitated team meetings to review audit results and plan improvements.
- Partnered with Verizon teams to clarify audit standards and expectations.
- Revised quality checklists to align with Verizon policy and compliance updates.
- Prepared audit reports for Verizon leadership and support supervisors.
- Developed new processes and procedures in alignment with ISO 9001:2015 requirements.
- Communicated audit results to upper management through written reports and oral presentations.
- Drafted reports, wrote papers, and organized supporting documentation.
- Worked with external partners to complete audits.
- Acted as Verizon's representative on the Bellcore EITAG team to ensure compliance with industry standards.
- Reviewed and revised Verizon IP72202, 72013, and 72250 for accuracy and compliance.
- Quality representative on Verizon Turf Vendor selection committee for vendor contracts. (3 terms)
- Audit VERIZON TEOs in MD DC DE
- Supported development of supplier performance tracking system.
Supervisor - Corporate Telecommunications
Bell Atlantic
Lanham, MD
07.1995 - 01.1999
- Supervised Bell Atlantic service teams across field operations and customer support.
- Directed and supervised team of 15 employees in daily operations.
- Coordinated repair dispatches, service orders, and technician schedules.
- Monitored trouble tickets and escalated network issues for resolution.
- Enforced quality standards for installations, repairs, and account updates.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Monitored employee productivity to provide constructive feedback and coaching.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Developed strategies to improve team performance and productivity.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Reviewed completed work to verify consistency, quality, and conformance.
- Complied with company policies, objectives and communication goals.
Systems Technician
Bell Atlantic
Lanham, Maryland
07.1985 - 06.1995
- Maintained Bell Atlantic network systems, switches, and transmission equipment.
- Maintained local area networks and wide area networks.
- Installed and troubleshot wide range of voice, data, fiber optics and security systems.
- Configured network routers, switches, firewalls, VPNs and other networking devices.
- Performed troubleshooting of network connectivity issues.
- Diagnosed hardware and software issues on computers and laptops.
- Managed inventory of IT assets such as servers, workstations, printers.
- Read and interpreted technical manuals, drawings and schematics to make accurate repair decisions.
Services Technician
C&P Telephone/Bell Atlantic
Capital Heights, MD
02.1981 - 06.1985
- Completed onsite equipment repairs at customer locations, ensuring minimal downtime and efficient service restoration.
- Installed and repaired Bell Atlantic telephone lines and customer wiring to ensure reliable service for customers.
- Connected and maintained customer premises equipment and network jacks to enhance connectivity and functionality.
- Followed safety procedures while working on poles, cabinets, and field sites.
Education
High School Diploma -
DeMatha Catholic HS
Hyattsville, MD06-1978
Some College (No Degree) - Telecommunications
University of Maryland Global Campus
College Park, MD10-2026
Skills
- Quality auditing
- Quality assurance
- Quality measurement
- Quality control
- Quality management
- Quality systems
- Quality control processes
- Standards compliance
- TL 9000
- Production inspection
- Documentation assessments
- Technical documentation
- Data analysis
- Data collection
- Root cause analysis
- Process improvement
- Process optimization
- Action planning
- Report preparation
- Training and coaching
- Audit processes
- Auditing techniques
- Compliance requirements
- Safety compliance
- Operational efficiency
- Decision making
- Documentation management
- Quality measurement
- Quality control
- Measurement techniques
- Quality measurement
Languages
Polish
Limited
Spanish
Elementary
Certification
- TL 9000 certified auditor
Timeline
Quality Auditor
Innova
01.2021 - 10.2026
Quality Auditor
Diversent Communications
05.2018 - 01.2021
Quality Audit Specialist
Verizon
01.1999 - 01.2018
Supervisor - Corporate Telecommunications
Bell Atlantic
07.1995 - 01.1999
Systems Technician
Bell Atlantic
07.1985 - 06.1995
Services Technician
C&P Telephone/Bell Atlantic
02.1981 - 06.1985
High School Diploma -
DeMatha Catholic HS
Some College (No Degree) - Telecommunications
University of Maryland Global Campus