Summary
Overview
Work History
Skills
Accomplishments
Certification
Timeline
Awards
Generic

Conrad Lyons

Richmond,VA

Summary

Veteran operations leader with 36 years of experience in the pest control industry, known for developing high-performing teams, navigating complex acquisitions, and driving sustainable growth. Seeking to bring strategic leadership and operational excellence to the role of Vice President of Operations, Virginia.

Overview

126
126
years of professional experience
1
1
Certification

Work History

Branch Manager

American Pest
10.2019 - Current
  • Lead branch operations post-acquisition of PestMasters, ensuring continuity and performance during organizational transition. Lost only one employee.
  • Member of the company’s Leadership Team, collaborating with managing directors across HR, Marketing, Customer Service, and Accounting.
  • Mentor and developed team members, several of whom have advanced to managing roles or launched successful pest control businesses.
  • Play a key role in aligning branch operations with corporate strategy and culture.

Operations Manager

PestMasters Termite & Pest Control
01.1900 - 10.2019
  • Oversaw the Service Department and two Service Managers, ensuring operational excellence and customer satisfaction maintaining customer retention avg 88%
  • Oversaw all sales for commercial and residential, creating new programs and the contracts we issued. Consistent sales of $75k to 125k monthly.
  • Successfully led the company through acquisition by American Pest, maintaining team morale and service quality.

Branch Manager

Home Paramount Pest Control
05.1994 - 01.1998
  • Led the branch to win the President’s Ring – Branch of the Year (1995).
  • Oversaw daily operations, team performance, and customer satisfaction.

Skills

  • Strategic Operations Leadership
  • Talent Development & Mentorship
  • M&A Integration & Change Management
  • Cross-Functional Collaboration
  • Service Quality Oversight

Accomplishments

  • Promoted and mentored multiple team members into leadership roles.
  • Successfully navigated three company acquisitions while maintaining operational continuity.


Certification

Associate Certified Entomologist (ACE) – Entomological Society of America

Timeline

Branch Manager

American Pest
10.2019 - Current

Branch Manager

Home Paramount Pest Control
05.1994 - 01.1998

Operations Manager

PestMasters Termite & Pest Control
01.1900 - 10.2019

Awards

Highest Organic Growth Branch – U.S., American Pest (2021), President’s Ring – Branch of the Year, Home Paramount Pest Control (1995)

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Conrad Lyons