Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

CONRAD PAGANINI

Cleveland,OH

Summary

Experienced in leading multiunit operations, my focus is on fostering a safe and guest-first culture within ultra high-volume businesses. I have a proven ability to adapt swiftly to various industries and excel in driving global operational metrics and cultivating brand loyalty. I specialize in health and safety within the retail and hospitality sectors, using active listening, observation, coaching, and team recognition to achieve success.

Overview

5
5
years of professional experience
1
1
Certification

Work History

District Safety Manager

Aramark Safety & Risk Control
03.2022 - Current
  • Lead, empower, and protect a hospitality team of approximately 20,000 team members at multiple units across Ohio, Indiana, and Northern Kentucky
  • Serve as subject matter expert in merchandising and labeling packaged products, site startup and plan review, HACCP plan maintenance, Emergency Response
  • Worked with leaders to renegotiate union contracts, allowing for more company safety resources, in addition to improved safety metrics and outcomes
  • Rapidly recovered red metrics and KPIs, allowing for the protection of the millions of guests the district serves annually, and the protection of our clients' brand reputation
  • (Non-slip/steel toe shoe compliance increased by 65% FY2022, Safety Incidents decreased by 58% FY2022, Reporting lag decreased by 63% FY2022
  • Proactively assess operations at sites and venues while partnering with operations leaders to find solutions to ensure that all properties are aligned with the FDA Food Code or local food code, whichever standard is higher
  • Regularly conduct quality assurance audits and visits at all locations for operations, food safety, occupational safety, supply chain traceability, and food defense/ counterterrorism
  • Engineer, and make calculated investments in solutions that improve the safety of our guests and team members, including the creation and implementation of new frontline trainings
  • Invest time into developing positive relationships with regulatory agencies while supporting their inspections and audits (City, State, Federal)
  • Maintain an open feedback channel with key stakeholders, clients, and senior management to ensure that all operations are operating with maximum efficiency and minimum risk
  • Maintain status as a subject matter expert for properties throughout our global portfolio when support is required, including same day travel
  • Serve as cross-disciplined point of contact for all safety related litigation in partnership with executive council with a 100% success rate
  • Create, assess, and evolve counterterrorism operation flows in conjunction with client, local, state, and federal agencies
  • Regularly review and work with corporate and franchise brand clients to ensure that they are compliant with local, state, and FDA food code when operating on our behalf
  • Responsible for supporting and monitoring incident investigations, team member well-being, and return to work planning, in partnership with human resources teams
  • Able to prioritize, and follow up with teams while traveling over 75% of the month
  • Conducted thorough accident investigations to identify root causes and prevent future occurrences.
  • Reduced accident rates through proactive hazard identification, analysis, and mitigation strategies.
  • Inspected job sites and facilities to detect potential health hazards and put corrective measures immediately into effect.
  • Implemented corrective actions following incidents to minimize risks and improve overall safety performance.
  • Developed and executed training programs for employees, improving overall safety awareness and compliance.
  • Enhanced workplace safety by implementing comprehensive risk assessments and safety audits.
  • Collaborated with management and clients to develop company-wide safety policies, procedures, and guidelines.

Sr. Food & Beverage Team Lead

Target
10.2021 - 03.2022
  • Serve the guest facing role of growing Target's rapidly evolving Food & Beverage program investments
  • Own all flow processes from inbound to outbound deliveries
  • Teach, train, and empower frontline team members to make educated business evictions in their areas to promote development, guest satisfaction, and operational efficiency
  • Selected by district to serve on operational excellence committee, training to drive sales through our Net Promoter Score
  • Plan and execute work loads to support sales goal and guest needs through merchandising, pricing, and promoting
  • Manage, grow and maintain a healthy relationship with team and direct to store vendors (B2B), ensuring that company contracts are fulfilled with guest needs and company brand at foresight
  • Model a culture of ethical conduct, health, safety and compliance
  • Training the team and setting the expectations for save the sale, contributing to over $32,000 in year-to-date sales
  • Continue to drive guest loyalty with an improved mean loyalty transaction rate of 47.74% from 37.1%
  • Sales floor interaction NPS improved to 85% from 73%
  • Gross sales increased from $49.23m to $53.92m, F&B $11.68m (8.9% Food & Bev comparable sales- previous FY)
  • Food safety score improved from 0% to 81%

Sr. Closing Team Lead

Target
06.2020 - 10.2021
  • Received daily handoff of volume-one store from midday until last guest leaves at store close
  • Maintained ownership of all business work centers, including Service & Engagement, General Merchandise & Food, Specialty Sales, and Human Resources
  • Maintained team and guest safety through prevention and de-escalation
  • As part of the business Emergency Response Team, responsible for investigating and responding to all critical events, emergency events, government visits, and regulatory visits
  • Elevated company brand and drove sales through guest-obsessed service

Pandemic Response Consultant

Ohio Department of Health/NEON Health
03.2020 - 09.2020
  • Created and delivered public health media emphasizing on prevention and vaccine awareness
  • Participated in regular zoom calls to discuss and analyze pandemic data, and how to utilize the data in a way to mitigate risk of transmission in the surrounding communities through advocacy and health policy proposal
  • Assisted team with the writing of grant proposals for the health system
  • Constructed Geographic Information System (GIS) database for food resources available to the greater Cleveland community during the pandemic

Community Health Advocate

Lifebanc/The MetroHealth System
06.2019 - 09.2020
  • Piloted a grant-funded program to increase health literacy in patients at select MetroHealth clinics in both English and Spanish
  • Provided educational presentations to students and community members educating about the organization, and advocating for donor registration
  • As part of the development and communications team, worked with ad agencies to create and execute ad campaigns for the organization
  • Served on event planning committee, that coordinated all fundraising galas, registration, promotional, and community outreach events

Education

Bachelor of Science - Public Health & Prevention Science, Spanish

Baldwin Wallace University
Berea, OH
05.2019

Skills

  • Incident investigation
  • Implementing policies
  • Safety program development
  • Hazard identification

Certification

  • OSHA 30- IACET
  • National Restaurant Association ServSafe Proctor
  • National Restaurant Association ServSafe Instructor
  • AllerTrain Manager

Timeline

District Safety Manager

Aramark Safety & Risk Control
03.2022 - Current

Sr. Food & Beverage Team Lead

Target
10.2021 - 03.2022

Sr. Closing Team Lead

Target
06.2020 - 10.2021

Pandemic Response Consultant

Ohio Department of Health/NEON Health
03.2020 - 09.2020

Community Health Advocate

Lifebanc/The MetroHealth System
06.2019 - 09.2020

Bachelor of Science - Public Health & Prevention Science, Spanish

Baldwin Wallace University

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