Conrad Pichel
Homestead,FL
Summary
Dynamic leader with a proven track record at Yellow Freight and XPO, adept in transportation planning and fostering team collaboration. Leveraged project management and problem-solving skills to enhance operational efficiency and drive significant process improvements. Demonstrates adaptability and a commitment to achieving excellence, consistently meeting ambitious goals.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
30
30
years of professional experience
Work History
Operations City Planner
XPO
01.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Maximized performance by monitoring daily activities and mentoring team members.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Managed daily operations and streamlined processes for increased efficiency.
Dispatcher
XPO
08.2023 - 01.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 40 to 45 fleet vehicles.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Coordinated logistics for field units, optimizing routes for faster response times.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled and organized delivery routes.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
- Scheduled deliveries and pickups according to customer needs.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Communicated with customers to provide delivery updates and resolution.
- Tracked and monitored vehicle performance and maintenance.
- Utilized customer feedback to improve customer service.
Senior City Operations Supervisor
Yellow Freight
01.2023 - 08.2023
- Championed process automation efforts within the department, increasing efficiency while reducing manual labor requirements.
- Led a team of 100+ employees, fostering a collaborative work environment to achieve departmental goals and meet deadlines.
- Collaborated with executive leadership on strategic planning initiatives to align department objectives with overall company goals.
- Mentored junior staff members on best practices in operations management, contributing to their professional growth within the organization.
- Managed daily operations, ensuring quality control measures were in place to maintain high standards of customer service and product delivery.
- Implemented cost-saving strategies, effectively reducing operational expenses while maintaining high-quality output and service levels.
- Established strong relationships with suppliers/vendors which led to timely deliveries and better pricing options.
- Coordinated cross-departmental communication to facilitate seamless project execution, ultimately improving overall company efficiency.
- Conducted regular team meetings to maintain open communication channels and address any concerns or challenges promptly.
- Reduced employee turnover by establishing a comprehensive training program that improved staff skillsets and job satisfaction.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Ensured compliance with industry regulations and safety standards through continuous monitoring and enforcement.
- Managed budgetary responsibilities, ensuring optimal allocation of resources to achieve operational excellence while minimizing expenses.
- Developed and optimized route plans to enhance operational efficiency.
Senior Inbound Supervisor
Yellow Freight
02.2017 - 01.2023
- Coordinated inbound logistics operations to streamline processes and improve efficiency.
- Enhanced team performance by implementing new training programs and fostering a collaborative environment.
- Managed scheduling for staff, optimizing coverage and reducing overtime costs.
- Improved accuracy of inventory management by conducting regular audits and implementing corrective measures.
- Oversaw daily inbound operations to ensure compliance with company policies and industry standards.
- Increased team productivity through effective delegation of tasks and clear communication of objectives.
- Implemented safety protocols for reducing workplace incidents and ensuring compliance with regulations.
- Led team meetings to address challenges and align on strategic objectives, driving operational success.
- Trained new hires in company procedures to ensure seamless integration into the team.
- Improved customer satisfaction by ensuring timely and accurate processing of inbound shipments.
- Strengthened team morale by recognizing achievements and fostering a positive work environment.
- Enhanced operational efficiency with strategic planning and effective resource allocation.
- Boosted employee engagement by organizing team-building activities and promoting a culture of collaboration.
- Prepared reports on inbound operations to provide insights and guide strategic planning.
- Proactively addressed potential issues by routinely monitoring inbound processes and taking corrective action when necessary to prevent delays or disruptions in product availability.
- Enhanced team performance by providing ongoing training and development opportunities for staff members.
- Played a key role in hiring decisions by conducting interviews, evaluating candidates'' qualifications, and selecting new team members who positively contributed to company culture and performance goals.
- Established safety protocols and conducted regular inspections, leading to a safer work environment for employees.
- Maintained compliance with industry regulations by staying informed of current standards and updating policies as necessary.
- Ensured proper documentation of all inbound shipments was maintained in accordance with company guidelines, reducing instances of lost or misplaced items within the warehouse.
- Managed employee schedules, approving time off requests, and adjusting staffing levels as needed to accommodate fluctuations in workload.
- Assessed employee performance through regular evaluations, identifying top performers for recognition and providing constructive feedback when needed.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
- Recommended measures to improve production methods, equipment performance and team operation and productivity.
Senior Operation Dispatcher
Yellow Freight
04.2015 - 02.2017
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 80 fleet vehicles.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- solutions to improve customer service.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Resolved conflicts between field units, ensuring smooth operation and team cohesion.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
- Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
- Maintained high levels of confidentiality and discretion with sensitive information.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled deliveries and pickups according to customer needs.
- Assisted in resolving customer complaints and grievances.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Communicated with customers to provide delivery updates and resolution.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Tracked and monitored vehicle performance and maintenance.
- Utilized customer feedback to improve customer service.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
Operations Supervisor
Yellow Freight
03.2011 - 04.2015
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
- Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Increased production output by optimizing equipment usage and scheduling preventive maintenance programs.
- Developed and implemented training program for new hires, accelerating their time to full productivity.
- Improved safety standards by conducting regular audits and training sessions, resulting in fewer workplace accidents.
- Conducted performance evaluations, providing constructive feedback and identifying areas for improvement.
- Kept high average of performance evaluations.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Interceded between employees during arguments and diffused tense situations.
- Monitored front areas so that questions could be promptly addressed.
- Managed inbound and outbound logistics to ensure timely and efficient operations.
- Directed inbound and outbound activities, maintaining smooth and timely operations.
- Oversaw the execution of inbound and outbound processes to optimize workflow.
- Guided new supervisors through comprehensive training programs to ensure adherence to operational standards.
- Led the safety committee to enhance workplace safety protocols.
Field Operations Manager
Affordable Home Preservations
08.2008 - 12.2010
- Maintained open lines of communication between upper management and field personnel, facilitating smooth information flow throughout the organization.
- Coordinated logistics efforts for efficient deployment of resources across various job sites simultaneously.
- Managed large-scale projects from inception to completion, consistently meeting deadlines and staying within budget constraints.
- Monitored team performance to assess training requirements and areas in need of improvement.
- Aligned field operations goals with overall company objectives, ensuring all projects were executed according to corporate standards and expectations.
- Established strong relationships with vendors and suppliers, negotiating favorable contracts to reduce operational expenses.
- Boosted team morale by fostering a positive work culture and recognizing outstanding individual achievements regularly.
- Mentored junior staff members through coaching sessions and performance evaluations, promoting professional growth within the team.
- Conducted regular safety audits and implemented corrective measures, ensuring a safe working environment for all team members.
- Reduced operational costs with diligent budget management and resource allocation.
- Enhanced customer satisfaction through timely project completion and effective communication with clients.
Operation Manager
Inter Continental Cigars / Al Capone
07.1996 - 07.2008
- Introduced innovative technologies to modernize operations, resulting in enhanced productivity and streamlined processes.
- Implemented data-driven decision-making techniques, improving overall operational effectiveness and profitability.
- Leveraged industry best practices to optimize workflow efficiencies and drive improvements in service delivery timescales.
- Negotiated contracts with vendors and suppliers, securing favorable terms that contributed to long-term success and sustainability.
- Developed and executed strategy for business growth, resulting in a significant increase in market share.
- Optimized resource allocation for improved operational efficiency and cost savings across departments.
- Oversaw budget planning and financial management activities, ensuring fiscal responsibility throughout the organization.
- Played an instrumental role in talent recruitment, development, retention strategies which resulted in building high-performing teams across the organization.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed and implemented strategies to maximize customer satisfaction.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Supervised inventory processes, ensuring timely replenishment and minimizing discrepancies.
US NAVY
US Naval Reserve
11.1994 - 07.1996
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Miami Senior High School
Miami, FL06-1994
Skills
- Transportation planning
- Project management
- Budget management
- Geographic information systems
- Research and analysis
- Trans
- Problem-solving
- Teamwork and collaboration
- Problem-solving abilities
- Attention to detail
- Time management
- Reliability
- Multitasking Abilities
- Team collaboration
- Effective communication
- Decision-making
- Adaptability and flexibility
- Self motivation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Operations City Planner
XPO
01.2024 - Current
Dispatcher
XPO
08.2023 - 01.2024
Senior City Operations Supervisor
Yellow Freight
01.2023 - 08.2023
Senior Inbound Supervisor
Yellow Freight
02.2017 - 01.2023
Senior Operation Dispatcher
Yellow Freight
04.2015 - 02.2017
Operations Supervisor
Yellow Freight
03.2011 - 04.2015
Field Operations Manager
Affordable Home Preservations
08.2008 - 12.2010
Operation Manager
Inter Continental Cigars / Al Capone
07.1996 - 07.2008
US NAVY
US Naval Reserve
11.1994 - 07.1996
High School Diploma -
Miami Senior High School
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