Conrad Scott
Owasso,OK
Summary
Offering excellent communication skills and knack for problem-solving, eager to learn and grow in any role. Brings ability to quickly understand and apply new technical concepts, paired with adeptness in customer service and issue resolution. Ready to use and develop troubleshooting and communication skills.
Overview
9
9
years of professional experience
Work History
Retirement Support Specialist
Ascensus
Remote, OK
11.2022 - Current
- Mentor and develop junior team members in mastering workflow tools and processes to bolster overall capabilities of team.
- Work with and assist client services team with various items such as audits,FDI reporting and plan contact changes including for Third Party Administrators.
- Delivered proactive client outreach through outbound call and email campaigns, delivering reporting and documentation of various 401k deliverables for clients.
- Supported Employer Calculations team for nine months, being a liaison between clients and compliance team for annual contribution calculations.
Financial Service Representative
Arkansas Federal Credit Union
North Little Rock, AR
12.2021 - 11.2022
- Build and deepen productive relationships with prospective and competitive members to drive sustained growth for organization.
- Meet with members to understand goals and recommend solutions to fit specific needs through relationship reviews.
- Work with members to find optimal deposit or loan products to best suit each individual members needs and/or financial goals through submission of loans and obtaining all needed documentation for underwriters and processors.
- Open deposit accounts for businesses;as well as deposit accounts and HSA, IRAs for members.
Assistant Store Manager(Visual Merchandising)
American Eagle Outtfitters
Little Rock,Arkansas, Arkansas
05.2017 - 12.2021
- Innovated and simplified planograms and merchandising strategies to improve processes and results.
- Adapted spaces to accommodate merchandise, including spatial constraints due to store architecture and inventory storage availability.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Communicated visual merchandising information and standards via in-store training and regular meetings.
- Developed merchandising strategy to efficiently move overstock.
- Updated pricing and signage to complete product displays and educate customers.
- Supervised team of up to 15 merchandising employees and monitored adherence to company standards.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed and oversight of shipment process for effective flow to floor of product, and organization of stockroom.
- Answered questions about store policies and concerns to support positive customer experiences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Coached team on effective upselling and cross-selling methods.
Merchandising Team Lead
American Eagle Outtfitters
North Little Rock,Arkansas, Arkansas
07.2016 - 05.2017
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Restructured company merchandising standards to increase customer traffic and product exposure.
- Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
- Inspected merchandise for quality and arranged proper display location on floor.
- Updated pricing and signage to complete product displays and educate customers.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Worked with managers to optimize promotions.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
Sales Associate
American Eagle Outtfitters
North Little Rock,Arkansas, Arkansas
09.2015 - 07.2016
- Maintained organized, presentable merchandise to drive continuous sales.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Completed orders through BOSS system and organized product deliveries to meet customer timetables.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant clothing products and services.
- Processed product returns and assisted customers with other selections.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Education
Bachelor of Science - Biology
University of Central Arkansas
Conway, ARAssociate of Science - Liberal Arts And Sciences
Pulaski Technical College
03.2017
Skills
- Customer Service
- Problem-solving abilities
- Adaptability and Flexibility
- Goal Oriented
- Prospecting
- Training and coaching
Accomplishments
- Manage Top volume driving store in District, with Side-by-Side including American Eagle Outfitters and Aerie.
- Consistently Top Store Leaders in District. During 2018 Top leader in district during peak sales Quarter 3 and 4. Gaining recognition from District Team Leader and Regional Director.
- Consistent and frequent acknowledgement from members of Arkansas Federal Credit Union to management about outstanding customer service and knowledge of recommended products and services.
Timeline
Retirement Support Specialist
Ascensus
11.2022 - Current
Financial Service Representative
Arkansas Federal Credit Union
12.2021 - 11.2022
Assistant Store Manager(Visual Merchandising)
American Eagle Outtfitters
05.2017 - 12.2021
Merchandising Team Lead
American Eagle Outtfitters
07.2016 - 05.2017
Sales Associate
American Eagle Outtfitters
09.2015 - 07.2016
Associate of Science - Liberal Arts And Sciences
Pulaski Technical College
Bachelor of Science - Biology
University of Central Arkansas