Summary
Overview
Work History
Education
Skills
Timeline
Generic

Conrad Wienckowski

South Daytona,FL

Summary

Current position -Hospital ER admission / reception specialist . Ability to operate in fast paced demanding environment. Familiarity with billing, and all office technology. Have worked as park maintenance technician for major city in central Florida. Past experience with fair lending and housing guidelines. CSR experience in hospitality and banking services. Experienced includes major theme park reservations call center, hotel front desk , mortgage loan origination, and direct consumer contact. Extensive credit analysis experience, direct consumer contact. Adaptable in handling diverse customer and business issues. Well-organized, reliable and focused on long-term business success. 2 years of experience maintaining financial records and reviewing financial activity. Quick and accurate to meet strict deadlines and manage multiple tasks. Experienced revenue audit for major theme park location ,offering proven expertise in overseeing front desk operations and completing accurate daily reconciliations. Strengths include account audits, guest billing and end-of-day reporting. Diligent, meticulous and hardworking team player. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication. Organized and motivated employee eager to apply time management and organizational skills in various environments. .

Overview

29
29
years of professional experience

Work History

Hospital ER Patient Access Specialist

Halifax Medical
Port Orange, FL
07.2023 - Current
  • Greeted patients and visitors in person or on the telephone; answered inquiries, provided directions and instructions.
  • Performed data entry tasks associated with registrations such as entering demographic data into system database.
  • Resolved issues related to registration process including eligibility verification and authorization problems.
  • Ensured all required forms were completed accurately prior to patient visit.
  • Participated in ongoing training sessions related to new technologies or software updates impacting the registration process.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Responded to patient concerns and inquiries professionally and efficiently.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Verified patient insurance coverage, collected copays and other payments, processed credit card transactions.
  • Maintained accurate records of patient registration information in electronic health record system.
  • Reviewed documentation for completeness and accuracy prior to submitting claims to payers.
  • Responded promptly to customer inquiries regarding account balances, billing statements, payment history.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Called insurance companies and verified patient coverage.
  • Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.

Parks Maintenance Worker

City of Port Orange
Port Orange, FL
10.2022 - 07.2023
  • Maintained and cleaned park restrooms, pavilions and other facilities.
  • Prepared and applied wood mulch mixture to planted tree and shrub areas.
  • Operated pickup truck with attached trailer to transport equipment and materials to and from assigned areas.
  • Assisted with various construction and landscape projects to maintain visually appealing grounds.
  • Handled setup, tear-down and operations of special events and functions.
  • Cleaned and removed litter from parks, parking lot and other public areas.
  • Provided proper upkeep of planters, paved areas or other grounds features.
  • Maintained or repaired tools or equipment for safety and longevity.
  • Reviewed medical records to ensure accuracy of billing information and patient data.
  • Verified insurance coverage and identified third-party payers for billing purposes.
  • Resolved discrepancies between customers' remittances and invoices received.

Conventional Mortgage Underwriter

Mortgage Advisors
Lake Mary, FL
11.2020 - 05.2022
  • Analyzed loan risk and reviewed loan conditions and requirements.
  • Researched applicant employment and financial histories to confirm document accuracy.
  • Reviewed and evaluated loan applications and supporting documents.
  • Requested additional information for applications and documents when necessary.
  • Delineated reasons for application approvals and rejections.
  • Determined loan eligibility and approved or rejected applications.
  • Maintained compliance with company and regulatory policies.
  • Assessed financial means and desires of each client in order to set up appropriate mortgage packages.
  • Reviewed credit histories from applicants and determined feasibility of granting requested loans.
  • Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
  • Collaborated with loan originators and processors to correctly review and assess applications and risks.
  • Resolved document mistakes and discrepancies and identified signs of fraudulent activity.

Owner

ProCon Processing LLC
Altamonte Springs, FL
01.2020 - 11.2020
  • Led business administration and financial decision-making to ensure first-class client services.
  • Communicated with customers via telephone to answer questions, process transactions and resolve issues.
  • Created and completed loan submission packages.
  • Managed conditions sent from underwriting departments.
  • Maintained complete confidentiality of submitted information according to release guidelines.
  • Filed completed packages quickly and efficiently.
  • Completed closing process by collaborating with attorneys, title companies and government clerks.
  • Checked approvals against established bank and government lending standards.
  • Upheld compliance with privacy and security requirements, as well as federal statutes covering VA, FHA, USDA and conventional loans.
  • Examined and verified information in loan application and closing documents.
  • Worked with third-party vendors to address and clear loan closing requirements.
  • Checked applicant credit, personal references and employment histories.
  • Prepared and delivered loan documents to title and escrow teams.
  • Conveyed acceptance or rejection to customers by mail, telephone, or in person.
  • Reviewed historical customer accounts to assess payment compliance and adherence to loan terms.
  • Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
  • Evaluated financial statements and contacted institutions and customers to clarify details.

Branch Processing Manager

Planet Home Lending/ Loanwise financial
Maitland, FL
09.2012 - 01.2020
  • Created production schedules to fulfill processing goals.
  • Verified income of borrower and gathered credit information.
  • Worked with various lenders to find best financing options for over 30 homebuyers per month.
  • Complied applications and paperwork and double-checked for accuracy.
  • Submitted applications to credit analysts.
  • Assessed financial means and desires of each client in order to set up appropriate mortgage packages.
  • Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Completed closing process by collaborating with attorneys, title companies and government clerks.
  • Checked approvals against established bank and government lending standards.
  • Examined and verified information in loan application and closing documents.
  • Worked with third-party vendors to address and clear loan closing requirements.
  • Scanned and uploaded loan and related documents into system.
  • Checked applicant credit, personal references and employment histories.
  • Prepared and delivered loan documents to title and escrow teams.
  • Conveyed acceptance or rejection to customers by mail, telephone, or in person.

Forensic Underwriter III

Digital Risk
Maitland, FL
06.2010 - 06.2012
  • Inspected financial statements, credit information and title data to complete review of delinquent and fraudulent mortgage loans for FNMA .
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Analyzed loan-to-value ratios, debt to income ratios and credit scores to make underwriting decisions for closed files .

Licensed Mortgage Loan Originator

Fidelity Mortgage
LoanwiseAltamonte Springs, FL
04.1996 - 06.2010
  • Developed and maintained relationships with local real estate agents.
  • Complied applications and paperwork and double-checked for accuracy.
  • Submitted applications to credit analysts.
  • Assessed financial means and desires of each client in order to set up appropriate mortgage packages.
  • Met with applicants to obtain information for loan applications and answer questions about processes.
  • Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment.
  • Met with applicants to obtain information to streamline loan application process, fielding questions regarding steps.

Revenue Audit/Revenue Audit/Front Desk Agent

Walt Disney World Resort
Lake Buena Vista, FL
10.1995 - 04.1997
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Answered telephones and greeted visitors to assist, answer questions and direct.

Education

Suny Genseo
Geneseo NY

Skills

  • Records Management
  • Computer Proficiency
  • Call Answering and Routing
  • Verbal and Written Communication
  • Regulatory Filings
  • Financial Statements Review
  • Account Reconciliation
  • Journal Entry Preparation
  • Reliability and Integrity Improvement
  • Financial Statements
  • Cash Analysis
  • Accounts Payable
  • Effective and Professional Communication
  • Accounting Procedures Validation
  • Customer Service
  • Attention to Detail
  • Schedule Coordination
  • Reliable/ empathetic
  • Healthcare reimbursements
  • HIPAA Compliance
  • Patient interviewing
  • Fee Collection
  • Front Desk Operations

Timeline

Hospital ER Patient Access Specialist

Halifax Medical
07.2023 - Current

Parks Maintenance Worker

City of Port Orange
10.2022 - 07.2023

Conventional Mortgage Underwriter

Mortgage Advisors
11.2020 - 05.2022

Owner

ProCon Processing LLC
01.2020 - 11.2020

Branch Processing Manager

Planet Home Lending/ Loanwise financial
09.2012 - 01.2020

Forensic Underwriter III

Digital Risk
06.2010 - 06.2012

Licensed Mortgage Loan Originator

Fidelity Mortgage
04.1996 - 06.2010

Revenue Audit/Revenue Audit/Front Desk Agent

Walt Disney World Resort
10.1995 - 04.1997

Suny Genseo
Conrad Wienckowski