Encouraging leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent or group decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
Work History
Night Operations Manager
Pacific Seafood Group
605 N. Flint Ave. Wilmington CA
10.2021 - Current
Trained and guided team members to maintain high productivity and performance metrics.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Managed purchasing, sales, marketing and customer account operations efficiently.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Reported issues to higher management with great detail.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Implemented business strategies, increasing revenue and effectively targeting new markets.
Mitigated business risks by working closely with staff members and assessing performance.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Reduced operational risks while organizing data to forecast performance trends.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Trained new employees on proper protocols and customer service standards.
Interacted well with customers to build connections and nurture relationships.
Ensure the warehouse configuration is maintained and properly slotted.
Oversee and maintain fleet assignment per route, loading and unloading of trucks,ensure trucks are loaded in correct sequence and in a manner that is accurate and efficient for drivers.
Maintain route profitability and expenditures.
Responsible for managing all production room, warehouse operations; productivity, quality, recovery, manpower, expenses, sanitation, and all Gov./ DOT/ OSHA guidlines.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Meat/Seafood Assistant Manager
Sprouts Farmers Market
08.2019 - Current
Customer service
Fill customer custom orders to trim and weight requests
Maintain and ensure quality of hygiene, personel and equipment, and operation standards per health dept
Regulations
Receiving and ordering of product and supplies for dept
Needs
Merchandising of Meat, Gourmet(marinated meat and poultry Product), and seafood full service cases
Maintain price and COOL integrity throughout all department
Maintain set schematic integrity per sprouts expectations and mandates
Uphold safe food handling practices
Tracking and logistics of holiday product for in-store/ online orders and walk in customers
Maintenance, organization and rotation of on hand inventory
Tracking and logging of spoilage and product step down procedures
Periodic inventory and weekly tracking of purchase to sales
Meat Cutter
U.S. Foods
09.2018 - 03.2019
Custom
Trim and breakdown sub-primals to trim and weight specifications
Ensure quality of product freshness and and portion weights
Fill customer custom orders to trim and weight requests
Maintain and ensure quality of hygiene, personal and equipment, and operation standards per USDA regulation standards.
Meat Associate Team Leader/Team Educator
Whole Foods Market
01.2016 - 01.2018
Assist customers with orders and questions
Trained and assessed team members to meet core values
Worked beside my team leader to lead the team and uphold the highest quality standards
Assist the team leader with periodic inventory every fiscal period
Ran weekly and monthly purchase to sales to maximize going in gross margin
Managed inventory and merchandised sales floor shelves/ service cases to meet/ maximize margin
Worked with metro and TE group lead and pioneer in advancement of the My Journey Learning Connection prototype training program
Worked directly with metro educator to pilot scan gun training exercises to further the TE program
Lead training courses for store team educator group and associate team leader group on margin terminology, going in gross, leadership development, and what makes a great leader courses
Familiar with operating Microsoft outlook, excel, power point, and word
Lead Cutter/ Butcher
Belcampo Meat Co
01.2015 - 01.2016
Running of the sales floor insuring that animals are broken down to full merchandising capabilities
Management of butcher shop inventory and case merchandising
Development of marinades program consisting of recipes and schedules for production
Development of sausage program consisting of recipes, mixes, and schedules for production
Tracking and logging spoilage waste
Tracking and logging movement of product through the kitchen
Cutting and prepping sub-primal cuts for kitchen dishes and products used in butcher shop charcuterie retail case
Coordinating with the crew holiday and weekend specials, merchandise displays and organization/ execution of inventory management and movement
Training of apprentice butchers in both butchery, front of house, and back of house management
Enforcing highest possible quality and hygiene standards
Coordinating with head chef and sou chefs movement/ game planning of longer DOA product
Breaking down, proper rotation, and inventory tracking of loads
Overall management of team in the absence of the head butcher
Customer special requests and orders
Enforcement of all policies, checklists, and SOP’s of the butcher shop from health and safety regulation to proper operations of safe food handling
Meat Cutter
Bristol Farms
01.2014 - 01.2015
Assisted customers with orders and questions
Trained and assessed team to meet Operating Standards
Case Setting for Poultry, Oven Ready, Meat, and Seafood Service Cases
Receiving and Breaking down shipments
Case and Equipment Maintenance
Charted Sanitation and Temperature Logs
Department transferring of product to and from department
Rotate and Restock of product and supplies
Placed department orders for poultry, sausage, seafood , and supplies with vendors
Trained New Hires
Crossed trained in seafood
Meat Team Member/ Team Educator
Wholefoods Market
01.2010 - 01.2015
Assisted customers with orders and questions
Holiday Head Smoker for Custom Smoke Orders
Closing Supervisor
Case Setting for Poultry, Oven Ready and Smoked Service Case
Receiving and breaking down shipments
Case and equipment maintenance
Charted Sanitation and Temperature Logs
Department transferring of product to and from department
Rotate and Restock of product and supplies
Placed department orders for poultry with vendors
Trained new hires
Crossed trained in seafood
Various cutting experience
Meat and poultry tray packing
Worked with my Team Leaders and Metro Educator to further educate our team members in Whole Foods core values, product knowledge, and operating and safety procedures
Introduced the Conrad’s Chicken Bombers to wholefoods market
Worked an inventory with the Associate Meat Team Leader (Matthew Farriera) due to the team leader being on vacation
Meat and Seafood Specialist/ Seafood Supervisor
Henry’s Farmers Market
01.2008 - 01.2010
Assisted customers with their orders and questions