Conrado Ventura
Contracting Manager
Saint Cloud,FL
Summary
Skilled multilingual hospitality professional, with 10+ years of experience in sourcing (Contracting), sales and operations (hotel and F&B), both in management and frontline positions.
Overview
3
3
Languages
2
2
Certifications
4
4
years of post-secondary education
11
11
years of professional experience
Work History
Contracting Manager - LA|Coastal & Northern CA
Hotelbeds USA
02.2019 - Current
- Expand hotel portfolio of current 196 hotels, identifying new opportunities, analyzing hotel market in destination, leading the negotiation process (personal visits, phone or mail) for increasing booking volume in destination.
- Negotiating and contracting of rates, special offers, allocation, release periods, overrides, terms and conditions for hotels, ensuring the best available rates and availability. for Hotelbeds clients (new properties and re-contracting of existing agreements).
- Negotiate contract renewal conditions: rate, inventory, offers, release periods, marketing contributions, overrides, cancellation policy.
- Prepare strategy, negotiate and sell Marketing Packages to Hotel partners, to participate in promotional printed and e-brochures to clients.
- Ensure our best conditions in the market at any time comparing our product with the product of our different competitors, identifying reasons for disparity and if it’s necessary renegotiate the current conditions of the contract.
- Follow up of sales performance analyzing weekly product/sales reports to identify market trends and revenue/room nights growth opportunities or incidences.
- Explain performance of the portfolio/destination when needed leveraging available production data and market insight.
- Deliver full and correct contract documentation and hotel contents (photos, fact sheets, company data).
- Explaining tools and procedures to suppliers giving supplier portal demonstrations, providing materials and contact support information.
- Act as the face to face key point contact for accommodation supplier vendors and develop and maintain excellent relationships with them.
- Assisting in resolving major complaints of our suppliers and clients negotiating the most suitable solution to maintain the good service and relationship with them.
Senior Sales Executive
03.2017 - 02.2019
- Manage a client portfolio of 430 clients, totalizing an average of 10 million Euro in TTV for USA market.
- Follow up mid-high potential accounts to meet sales targets.
- Find growth opportunities for clients, from technology to sales trends to grow destinations in decline.
- Update sales activities using the Salesforce CRM system (calls, opportunities).
- Assist clients in finding the best business opportunities within their technological/market possibilities.
- Analyze KPIs and client pack to look for new opportunities within existing clients.
- Assist clients in the most important issues related to XML, Credit, Exclusions, mapping.
- Proactive and reactive acquisition of new business.
- Promoted to Contracting Manager.
Sales Support / Sales Performance
01.2015 - 03.2017
- Preparation and Analysis of Trend reports for specific High Focus Markets, as well as Ad Hoc reports for clients from North, Central and South Americas, for 2000+ clients’ portfolio with $400 Million+ Euro in Sales, with a 13% growth from the previous year.
- Support in decision making for clients’ margins depending on Trend reports as well as sales forecasts;.
- Prepare Sales Reports for Top 50 clients on weekly basis, based on Sales YOY;.
- Manage the CRM, loading, control and modification of all Tour Operator and Agency clients in the SalesForce CRM system;.
- Work closely with team and management in 16 American markets; being in charge of Sales Support/Performance for 29 Sales Managers in the regions;.
- Assist with the organization of Sales events/tradeshows/workshops.
Strategic Yield Analyst
12.2013 - 12.2014
- Analyze revenue management based on comp analysis and performance, making decisions on rate’s mark ups;.
- Oversee profitability reports, being able to raise or lower margins according to the results;.
- Request additional allotment in order to raise yield and challenging Stop Sales; raising profitability from 5% to 15% on actions taken.
- Negotiate reduced cut off days, which causing last minute bookings profitability in 12%.
- Produce AD HOC comp analysis research and follow up.
Product Development Manager
Groups Department
11.2012 - 12.2013
- Contract and negotiate Product, aimed specifically for the Groups department;.
- Create a close relationship with Suppliers and be the Liaison between Product and Groups department Requesting additional allotment in order to raise yield and challenging Stop Sales;.
- Train and teach the Groups department agents and Sales Managers the different destinations, hotel services/types and possible promotions from suppliers;.
- Liaise with all Extras Services team members and maintain Inter-department relationships;.
- Serve as key account Manager for specific clients.
- Promoted as Yield Manager, handling the Orlando hotels, the company’s top destination.
Customer care agent
01.2012 - 11.2012
- Answer emails with clients’ requests for changes in reservations, cancellation of services or booking new reservations from Hotel accommodations or services in general;.
- Answer calls from clients with urgent requests, dealing daily with the company’s reservation system and website;.
- Handle reservations with hotels, as well as disputes and complaints from clients;.
- Negotiate reduced cut off days;.
- Work closely with Sales and Products’ teams to help clients in advising on services.
- Promoted to Groups Product Development manager.
Operations Director
Koi Logistics Corp
Orlando, FL
08.2010 - 01.2012
- Perform Marketing and Operations of the Import and Export duties of the company;.
- Be knowledgeable and observe Export/Import laws and regulations in the countries in which the company does business;.
- Analyze the market and new possibilities of expansion, as well as new clients and products;.
- Fulfill Accounting and Financial services for the company, like Taxes filling as well as Bank services.
Assistant Manager/Sommelier
Vines Wines & Spirits
Orlando, FL
10.2009 - 07.2010
- Assist in management of liquor store operations as directed.
- Assist in checking daily receipts and preparing bank deposits, approve checks, assist in ordering merchandise and fill in for the manager during his absence;.
- Assist in Product tasting/selection and line up to be put for sale.
- Build Marketing projects to promote store;.
- Plan monthly wine tastings as well as special tastings with wine producers;.
- Create weekly newsletters for our email lists, with promotions and information on events;.
- Supervise subordinate personnel including: hiring, determining workload and delegating assignments, training, monitoring and evaluating performance, and initiating corrective or disciplinary actions;.
- Verify that cash intake matches sales and inventory activity.
Education
High School Diploma -
Cypress Creek High School
Orlando, FL 08.1994 - 05.1998
Skills
Strategic Planning
Budgeting
Business Development
Business administration
Negotiation
Sales and marketing
Project Management
Training & Development
Cultural awareness
Contracting policies and regulations
Accomplishments
- Certified from the introductory course from the United States Sommelier Association, Court of Masters Sommeliers and ABS – Associação Brasileira de Sommeliers (Brazilian Sommelier Association).
Additional Information
- Personal Recommendations – upon request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Introductory Sommelier Certification - Court of Masters Sommeliers
Timeline
Contracting Manager - LA|Coastal & Northern CA
Hotelbeds USA
02.2019 - Current
Senior Sales Executive
03.2017 - 02.2019
Sales Support / Sales Performance
01.2015 - 03.2017
Strategic Yield Analyst
12.2013 - 12.2014
Product Development Manager
Groups Department
11.2012 - 12.2013
Customer care agent
01.2012 - 11.2012
Operations Director
Koi Logistics Corp
08.2010 - 01.2012
Assistant Manager/Sommelier
Vines Wines & Spirits
10.2009 - 07.2010
High School Diploma -
Cypress Creek High School
08.1994 - 05.1998