Summary
Overview
Work History
Education
Skills
Additional Information - Core Competencies
Timeline
Generic

Conroy Graham

Shirley

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

10
10
years of professional experience

Work History

Assistant Manager

Buddhaberry
04.2022 - Current
  • Opened and closed the store according to safety guidelines of the company
  • Provided customers with an enhanced experience; addressing inquiries, resolving complaints
  • Maintaining a Safe Environment
  • Enforcing company policies and procedures
  • Monitoring inventory levels and placing orders


Barista

Carissa's Bakery
04.2018 - 07.2023
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Promoted additional items with beverages, increasing store sales.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

Assistant Manager

Rite Aid
01.2019 - 02.2020
  • Opened and closed the store according to safety guidelines of the company
  • Provided customers with an enhanced experience
  • Maintain clean and orderly checkout areas and complete other general cleaning duties
  • Directed employees on merchandising and productivity goals.

Shift Supervisor

Jacks Stir-Brew Coffee
10.2017 - 07.2018
  • Identified customer issues/conflicts and provided swift resolution to maximize customer satisfaction
  • Process payments and create specialty drinks to order
  • Coach employees on the policies and goals set by management.

Front Desk Agent

The Maidstone
05.2017 - 05.2018
  • Serve as public relations representative for the hotel
  • Foster strong working relationships with all hotel departments
  • Expedited all guest check-ins/check-outs, room reservations, service requests, booking revisions, and cancellations.

Shift Supervisor

Starbucks
03.2016 - 04.2017
  • Proactively identified customer issues/conflicts and provided swift resolution to maximize customer satisfaction
  • Process payments and create specialty drinks to order
  • Coach employees on the policies and goals set by management.

Front End Lead Supervisor

Kmart
10.2013 - 03.2016
  • Leveraged strong interpersonal and communication skills to assist customers with various needs
  • Responsible for backup inventory ordering and stock.

Education

Bachelor of Science in Business Admin in Business Admin -

Southern New Hampshire University
03.2024

Skills

  • Communication
  • Cash management
  • Problem-solving
  • Time management
  • Adaptability
  • Conflict resolution
  • Computer proficiency
  • Team player

Additional Information - Core Competencies

  • Customer Service
  • Cash Management
  • Conflict resolution
  • Coaching employees
  • Proficient in Microsoft office suite
  • Cross-Functional Collaboration
  • Positive Attitude
  • Results oriented
  • Relationship Building

Timeline

Assistant Manager

Buddhaberry
04.2022 - Current

Assistant Manager

Rite Aid
01.2019 - 02.2020

Barista

Carissa's Bakery
04.2018 - 07.2023

Shift Supervisor

Jacks Stir-Brew Coffee
10.2017 - 07.2018

Front Desk Agent

The Maidstone
05.2017 - 05.2018

Shift Supervisor

Starbucks
03.2016 - 04.2017

Front End Lead Supervisor

Kmart
10.2013 - 03.2016

Bachelor of Science in Business Admin in Business Admin -

Southern New Hampshire University

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Conroy Graham