Summary
Overview
Work History
Education
Skills
Additional Information - Core Competencies
Skills
Timeline
Generic

Conroy Graham

Shirley

Summary

Dynamic professional with extensive experience as an Assistant Manager at Buddhaberry, excelling in conflict resolution and team collaboration. Proven track record of enhancing customer satisfaction and driving sales through effective communication and strategic inventory management. Adept at motivating teams to achieve productivity goals while maintaining a safe and organized environment.

Overview

11
11
years of professional experience

Work History

Assistant Manager

Buddhaberry
04.2022 - 03.2025
  • Opened and closed store in compliance with company safety guidelines.
  • Addressed customer inquiries and resolved complaints to enhance overall experience.
  • Maintained a safe environment through vigilant oversight and enforcement of policies.
  • Monitored inventory levels and placed orders to ensure product availability.
  • Collaborated with management on developing strategic plans for achieving business goals.

Shift Supervisor

Local Burger Co.
Southampton
03.2024 - 12.2024
  • Responded promptly to customer inquiries or complaints in a professional manner.
  • Resolved customer complaints and reported issues to senior management.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Supervised and led employees to maintain productivity and customer service levels.

Delivery Driver

Amazon
Westhampton
03.2023 - 11.2023
  • Contacted customers prior to delivery to coordinate delivery times.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Performed pre-trip inspections of delivery vehicle according to company guidelines.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.

Barista

Carissa's Bakery
04.2018 - 07.2023
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Promoted additional items with beverages, increasing store sales.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

Assistant Manager

Rite Aid
01.2019 - 02.2020
  • Opened and closed the store according to safety guidelines of the company
  • Provided customers with an enhanced experience
  • Maintain clean and orderly checkout areas and complete other general cleaning duties
  • Directed employees on merchandising and productivity goals.

Shift Supervisor

Jacks Stir-Brew Coffee
10.2017 - 07.2018
  • Identified customer issues/conflicts and provided swift resolution to maximize customer satisfaction
  • Process payments and create specialty drinks to order
  • Coach employees on the policies and goals set by management.

Front Desk Agent

The Maidstone
05.2017 - 05.2018
  • Serve as public relations representative for the hotel
  • Foster strong working relationships with all hotel departments
  • Expedited all guest check-ins/check-outs, room reservations, service requests, booking revisions, and cancellations.

Shift Supervisor

Starbucks
03.2016 - 03.2018
  • Proactively identified customer issues and resolved conflicts to maximize satisfaction.
  • Processed payments and crafted specialty drinks per customer orders.
  • Coached employees on management policies and organizational goals.
  • Resolved customer complaints and reported issues to senior management.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.

Front End Lead Supervisor

Kmart
10.2013 - 03.2016
  • Leveraged strong interpersonal and communication skills to assist customers with various needs
  • Responsible for backup inventory ordering and stock.

Education

Bachelor of Science in Business Admin in Business Admin - Business Administration

Southern New Hampshire University
New Hampshire, OH
03.2024

Skills

  • Communication skills
  • Cash management
  • Problem solving
  • Time management
  • Adaptability
  • Conflict resolution
  • Computer proficiency
  • Team collaboration
  • Good judgment
  • Team motivation techniques
  • Teamwork

Additional Information - Core Competencies

  • Customer Service
  • Cash Management
  • Conflict resolution
  • Coaching employees
  • Proficient in Microsoft office suite
  • Cross-Functional Collaboration
  • Positive Attitude
  • Results oriented
  • Relationship Building

Skills

Timeline

Shift Supervisor

Local Burger Co.
03.2024 - 12.2024

Delivery Driver

Amazon
03.2023 - 11.2023

Assistant Manager

Buddhaberry
04.2022 - 03.2025

Assistant Manager

Rite Aid
01.2019 - 02.2020

Barista

Carissa's Bakery
04.2018 - 07.2023

Shift Supervisor

Jacks Stir-Brew Coffee
10.2017 - 07.2018

Front Desk Agent

The Maidstone
05.2017 - 05.2018

Shift Supervisor

Starbucks
03.2016 - 03.2018

Front End Lead Supervisor

Kmart
10.2013 - 03.2016

Bachelor of Science in Business Admin in Business Admin - Business Administration

Southern New Hampshire University

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