Consetta Collins
Summary
Efficient and proactive Administrative Assistant with over twenty years of experience providing top-notch clerical support, front office management, and operational assistance to meet staff and company needs. Highly capable, highly organized and very positive person with skills in coordinating documents, handling various financial transactions and tracking, inventory control, office and business supplies and project resources. Clear communicator and self-motivated worker with ability to make decisions when necessary and able to manage independent work with little to no supervision. Knowledgeable and dedicated customer service professional with extensive experience in different industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Sales Customer Support Specialist
Zappia Athletics
Vestal, NY
11.2021 - Current
- Learned and frequently used multiple sales systems to investigate, track and correct customers' issues.
- Documented customer complaints and completed corrective action requests.
- Coordinated responses and resources to handle special client requests.
- Assisted customers with sales needs such as inventory and shipping questions.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
- Received, processed and fulfilled online orders
- Checked in UPS shipments and organized for production departments
- Separated, organized and checked OMG orders
- Worked with customers to find apparel, sporting good and team uniform needs through vendors.
- Received customer requests or custom apparel and worked with graphic designer to fulfill those orders.
- Processed return and refund requests
Health Clerk
Union Endicott School District
Endicott, NY
11.2020 - 11.2021
- Assist school nurse in assessment and care of student health needs.
- Dispense scheduled medication to students
- Update and manage extensive student health records with information regarding students health office visits.
- Produce and disseminate health-related correspondence to families via postal mail, e-mail, telephone
- Communicate and interface regularly with stakeholders including, parents, community, school staff and administration
- Practice and enforce strict COVID-19 protocol procedures to ensure student, teacher, and staff safety.
Assistant Merchandise Manager
Spirit Of Atlanta Drum And Bugle Corps
Norcross, GA
06.2021 - 08.2021
- Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
- Oversaw inventory counts each week to maintain stock records and account for shrinkage.
- Executed pricing strategies, promotions and markdowns to reach financial targets.
- Arranged consistent shelves, bins and racks at each tour location.
- Process payments through square system
Receptionist/Front Office
Dickin Memorial Animal Hospital
Endicott, NY
08.2020 - 11.2020
- Managed hospital master schedule and scheduled appointments
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
- Extensive organization and updates of patient medical records as well as coordinating mailing or faxing of required information
- Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to hospital staff
- Maintained financial accuracy by collecting fees and payments for services as well as processing insurance claims
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information and ensured timely messages to doctors and staff as needed
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
- Delivered clerical support by efficiently handling wide range of routine and special requirements.
Child Nutrition Assistant
Conejo Valley Unified School district
Thousand Oaks, CA
11.2017 - 09.2019
- Organized, prepared and packaged menu food for over twenty school sites throughout district
- Assigned five elementary school kitchens within district as substitute kitchen manager
- Prepared special orders of supplies and food needed for specific school sites
- Updated logs and counts of daily totals to be submitted to district office
- Prepared and organized daily deposits.
- Maintained computer records and logs for individual kitchens.
- Accurately processed payments for students accounts
- Completed all paperwork, recognizing any discrepancies and addressing them in timely fashion.
Receptionist/Front Office
Camino Animal Clinic
Thousand Oaks, CA
10.2016 - 06.2017
- Organized and updated patient medical records with attention to detail -
- Organized and maintained full inventory of merchandise and food
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Identified visitors' needs to offer solutions and information.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Accurately processed patient insurance claims in timely manner and in compliance with insurance company policies
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Business Office Associate
Conejo Valley Veterinary Hospital
Thousand Oaks, CA
10.2014 - 06.2015
- Balanced daily accounting for each department, including processing invoices, payments, and collections.
- Checked and processed daily surgery invoices which were vital to business success of hospital
- Answered extensive phone calls and assisted customers with bills, food, and medications
- Stocked and maintained merchandise inventory including food and medication inventory.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Assistant Martial Arts Instructor
Club TKD
Newbury Park, CA
03.2011 - 11.2012
- Assisted staff instructing classes, including skills practice and memorization tasks
- Provided overall administrative support to school including daily accounting, maintaining student records, and providing customer service to phone and walk-in customers and clients
- Managed innovative after school program that prepared students for their class time
- Cleaned, organized and maintained common studio and learning areas for superior student experience
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
Education
Diploma - General Education
Newbury Park High School
1993
General Education
Mililani High School
Mililani Town, HI1990
Skills
- Multitasking abilities
- Teamwork
- Computer proficiency
- MS Office Suite
- Superior customer service
- Planning and coordination
- Written communication
- Organization and time management
- Detail-oriented
- Office administration
- Multi-line telephone systems
- Recordkeeping and financial transactions
- Custom apparel sales
- Order fulfillment
- Shipping receiving
- Web order processing
Additional Information
- Community Emergency Response Team (CERT) Certification, Ventura County Fire Department, Camarillo, CA
- Adult and Pediatric First Aid/CPR/AED Certification (#00GSD9S), Union Endicott Schoot District, Endicott, NY
- First and Second Dan Black Belt, Club TKD, Newbury Park, CA
VOLUNTEER EXPERIENCE
- Parent Volunteer and School Yard Resource Officer, Banyan Elementary School, Newbury Park, CA
- Parent Volunteer/Manager, Conejo Valley United Youth Soccer Club, AYSO Region 42, Newbury Park, CA
- Representative and Presenter, Halau Hula O Pualanina'auali'ioha Hula School, Camarillo, CA
- Community Education/department representative /department service volunteer, Ventura County Fire Department, Camarillo, CA
Timeline
Sales Customer Support Specialist
Zappia Athletics
11.2021 - Current
Assistant Merchandise Manager
Spirit Of Atlanta Drum And Bugle Corps
06.2021 - 08.2021
Health Clerk
Union Endicott School District
11.2020 - 11.2021
Receptionist/Front Office
Dickin Memorial Animal Hospital
08.2020 - 11.2020
Child Nutrition Assistant
Conejo Valley Unified School district
11.2017 - 09.2019
Receptionist/Front Office
Camino Animal Clinic
10.2016 - 06.2017
Business Office Associate
Conejo Valley Veterinary Hospital
10.2014 - 06.2015
Assistant Martial Arts Instructor
Club TKD
03.2011 - 11.2012
Diploma - General Education
Newbury Park High School
General Education
Mililani High School
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