Consorcia Toribio
Grapevine,TX
Summary
Dynamic Administration Manager with a proven track record at Servpro Team Shaw, excelling in performance management and team leadership. Enhanced operational excellence through targeted training and effective communication strategies, resulting in improved quality metrics. Skilled in claims processing and negotiation, driving accountability and fostering a high-performance culture.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Administration Manager
Servpro Team Shaw
Grapevine, TX
01.2025 - Current
- Led daily operations of the administrative teams, conducted structured team meetings, and provided one-on-one coaching to drive accountability and performance; provided targeted feedback to correct performance issues and reinforce operational excellence.
- Oversaw full-cycle onboarding and training for multiple new hires, creating 30/60/90-day plans, and standardized training materials.
- Elevated communication standards by implementing consistent greeting protocols, hold procedures, and timely corporate lead follow-up, resulting in improved quality metrics.
- Coached team members on professional communication with adjusters, and increased the consistency of customer contact throughout job cycles.
National Claims Examiner
Universal Property & Casualty Insurance Co
Fort Lauderdale, FL
10.2021 - 01.2024
- Investigated and evaluated large, complex claims in Florida, Alabama, Delaware, Georgia, Indiana, Michigan, Minnesota, New Hampshire, North Carolina, and South Carolina.
- Facilitated settlement discussions with insured parties and representatives.
- Managed high-volume workload across diverse policy forms efficiently.
Claims Adjuster
People's Trust Insurance Company
Deerfield Beach, FL
10.2020 - 08.2021
- Investigated and processed insurance claims represented by Attorneys and Public Adjusters. Contracts 3rd party experts as needed such as Fire Investigators, Engineers, and Roof Inspectors.
- Evaluated reports, photos, estimates, and recorded conversations with policyholders to determine coverage and the scope of reported damages.
- Drafted letters of communication and legal documents such as Coverage or Denial Letters, Reservation of Rights Letters, and Material Breach Letters.
- Maintained accurate records of all claims activities
Field Claims Administrative Assistant
People's Trust Insurance Company
Deerfield Beach, FL
01.2019 - 10.2020
- Composed correspondence, prepared reports, and managed a variety of administrative tasks.
- Purchased equipment for Field Adjusters and monitored inventory.
- Managed and processed outstanding invoices for payment.
- Organized team training sessions and coordinated various events, including mixers and family picnics.
Education
Bachelor of Arts - Government and Politics
St John's University
Jamaica, NY05.2015
Skills
- Performance management
- Claims processing
- Team leadership
- Training and development
- Negotiation and settlement
- Policy analysis
- Documentation and record-keeping
Certification
6-20 Resident All Lines Adjuster License, Resident in Florida; Non-Resident in Alabama, Delaware, Georgia, Indiana, Michigan, Minnesota, New Hampshire, North Carolina and South Carolina
Languages
Spanish
Timeline
Administration Manager
Servpro Team Shaw
01.2025 - Current
National Claims Examiner
Universal Property & Casualty Insurance Co
10.2021 - 01.2024
Claims Adjuster
People's Trust Insurance Company
10.2020 - 08.2021
Field Claims Administrative Assistant
People's Trust Insurance Company
01.2019 - 10.2020
Bachelor of Arts - Government and Politics
St John's University