Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Consquela Brown

Bessemer

Summary

Service Manager with a proven track record in enhancing customer satisfaction and team performance. Expertise in training staff and developing vendor relationships to drive operational excellence and ensure quality service delivery.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Service Manager

Gallery Residential
Birmingham
08.2025 - Current
  • Managed daily service operations to ensure customer satisfaction.
  • Oversaw inventory management and supply ordering processes.
  • Coordinated with vendors to maintain quality service standards.

Service Manager

Assetliving
Homewood
08.2023 - 07.2025
  • Managed daily service operations to ensure customer satisfaction.
  • Trained team members on service protocols and best practices.
  • Oversaw inventory management and supply ordering processes.
  • Coordinated with vendors to maintain quality service standards.

Service Manager

Spm
Birmingham
08.2021 - 2023
  • Managed daily service operations to ensure customer satisfaction.
  • Coordinated with vendors to maintain quality service standards.
  • Resolved customer complaints in a timely manner.
  • Developed and maintained relationships with customers, vendors, and suppliers.

Area Manager

BlueRock Partners
Birmingham
04.2014 - 08.2021
  • Managed daily operations across multiple locations in diverse markets.
  • Developed and implemented strategic plans to enhance service delivery.
  • Trained and mentored staff to improve team performance and productivity.
  • Oversaw inventory management processes to ensure operational efficiency.

Education

Recreation Administration Sports

Missouri Western State University
Saint Joseph, MO
01-2000

Liberal Arts

Trinity Valley Community College
Athens, Texas, TX
01-1998

Wenonah High School
Birmingham, AL
01-1994

Skills

  • Service operations management
  • Effective communication
  • Coaching and mentorship
  • Decision making
  • Time management

Certification

HVAC CERTIFICATION

Accomplishments

Maintenance Tech of the year 2024

Timeline

Service Manager

Gallery Residential
08.2025 - Current

Service Manager

Assetliving
08.2023 - 07.2025

Service Manager

Spm
08.2021 - 2023

Area Manager

BlueRock Partners
04.2014 - 08.2021

Recreation Administration Sports

Missouri Western State University

Liberal Arts

Trinity Valley Community College

Wenonah High School
Consquela Brown