Service Manager with a proven track record in enhancing customer satisfaction and team performance. Expertise in training staff and developing vendor relationships to drive operational excellence and ensure quality service delivery.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Manager
Gallery Residential
Birmingham
08.2025 - Current
Managed daily service operations to ensure customer satisfaction.
Oversaw inventory management and supply ordering processes.
Coordinated with vendors to maintain quality service standards.
Service Manager
Assetliving
Homewood
08.2023 - 07.2025
Managed daily service operations to ensure customer satisfaction.
Trained team members on service protocols and best practices.
Oversaw inventory management and supply ordering processes.
Coordinated with vendors to maintain quality service standards.
Service Manager
Spm
Birmingham
08.2021 - 2023
Managed daily service operations to ensure customer satisfaction.
Coordinated with vendors to maintain quality service standards.
Resolved customer complaints in a timely manner.
Developed and maintained relationships with customers, vendors, and suppliers.
Area Manager
BlueRock Partners
Birmingham
04.2014 - 08.2021
Managed daily operations across multiple locations in diverse markets.
Developed and implemented strategic plans to enhance service delivery.
Trained and mentored staff to improve team performance and productivity.
Oversaw inventory management processes to ensure operational efficiency.