Summary
Work History
Education
Skills
Custom
Timeline
pwb

Constance Anderson

Detroit ,MI

Summary

Personable and dedicated Customer Service Representative with extensive experience in Various industries. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Work History

Security Professional/Executive Receptionist

Allied Universal Security Services
Southfield, MI
10 2023 - 02 2024
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Reduced security incidents by proactively monitoring surveillance systems and responding to alarms in a timely manner.
  • Oversaw credentialing activities for all employees, contractors and consultants.

Customer Service Representative

Securitas Security Services USA
Sterlings Heights MI
03 2021 - 09 2023
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.

Customer Support Specialist

Asher/Premier Staff Services
Livonia MI
08 2020 - 04 2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Multitasked to handle diverse customer needs in high-volume [Type] setting, prioritizing tasks to keep up with challenging deadlines.
  • Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.

Security Dispatcher

Security Corporation
Novi MI
03 2000 - 04 2004
  • Contributed to the development of new standard operating procedures, increasing efficiency and reducing potential errors in dispatch processes.
  • Enhanced security response times by efficiently dispatching officers to incidents and alarms.
  • Maintained accurate records of dispatched calls, ensuring timely follow-up on pending issues and seamless shift transitions.
  • Assisted in emergency situations, coordinating resources and providing critical information to first responders.

Education

Some College (No Degree) - Business Administration

Henry Ford College

Skills

  • Organization and Time Management
  • Flexible and Adaptable
  • Active Listening
  • Excellent
  • Clerical Support
  • [Type] Software Proficiency
  • Analytical and Critical Thinking
  • Written Communication
  • Interpersonal Communication
  • Customer service expert
  • Technical documents comprehension
  • Customer response
  • Administrative support
  • Strategic sales knowledge
  • Creative problem solving
  • Complaint resolution
  • Service standard compliance
  • Order fulfillment
  • CRM
  • Medical terminology knowledge

Custom

other

Timeline

Security Professional/Executive Receptionist

Allied Universal Security Services
10 2023 - 02 2024

Customer Service Representative

Securitas Security Services USA
03 2021 - 09 2023

Customer Support Specialist

Asher/Premier Staff Services
08 2020 - 04 2021

Security Dispatcher

Security Corporation
03 2000 - 04 2004

Some College (No Degree) - Business Administration

Henry Ford College

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Constance Anderson