Constance Badin
Physician Billing
Stoughton,MA
Summary
Friendly Client Service Representative with reputation for exceeding performance benchmarks in office settings. Dependable team player with great communication and organizational skills. Courteous and self-motivated with talent for creating effective merchandise displays. I am looking forward to a change in career that will offer the chance to learn new skills.
Overview
24
24
years of professional experience
Work History
Senior Associate, Physician Billing
Boston Children's Hospital
07.2014 - 12.2022
- Trained and supported new team members, maintaining culture of collaboration.
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
- Served as liaison, facilitating communication between management and associates.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
Client Service Representative
Plexus Management Group
03.2008 - 05.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Maintained and managed customer files and databases.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Communicated with clients regarding account services, statements, and balances.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Collaborated with other departments to develop ways to increase customer satisfaction.
- Offered personalized solutions to meet customer requirements and close sales.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Increased efficiency and team productivity by promoting operational best practices.
Mutual Funds-Portfolio Administrator
State Street Corporation
03.1999 - 11.2003
- Facilitated portfolio performance review and implemented new strategies.
- Communicated market developments, portfolio changes and annual performance information to clients.
- Developed rebalancing strategies to minimize risk exposures.
- Provided strategy advice to high net worth clients.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
Education
High School Diploma -
Stoughton High School
Stoughton, MA05.1975
Skills
- Electronic Medical Record Software
- Patient Assessments
- Patient Health Information Access
- Word
- Excel
- Health Insurance Websites
Sewing and gardening with a flair for creativity.
I have made prom dresses, children's clothing and creative Halloween Costumes that have won contests. My gardening skills includes taking daily care of my vegetable garden that includes tomatoes, cucumbers and string beans. I also enjoy working on several arts and crafts projects.
Timeline
Senior Associate, Physician Billing
Boston Children's Hospital
07.2014 - 12.2022
Client Service Representative
Plexus Management Group
03.2008 - 05.2014
Mutual Funds-Portfolio Administrator
State Street Corporation
03.1999 - 11.2003
High School Diploma -
Stoughton High School
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