Constance Baldwin
Riverdale,GA
Summary
Personable Medical Assistant bringing 12 years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Atlanta Gastroenterology Associates LLC.
Atlanta, GA
09.2022 - Current
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
- Assisted and scheduled endoscopy procedures, such as colonoscopies, sigmoidoscopies, and upper GI endoscopies.
- Provided patient care to individuals with acute and chronic gastrointestinal illnesses.
- Educated patients about their diagnosis, treatment plan, and lifestyle modifications related to the illness.
- Coordinated referrals to other healthcare professionals when needed.
- Responded quickly and effectively to emergent situations involving GI-related issues.
- Listened to patients' concerns, current symptoms and medical histories to triage health issues.
- Assisted physician with hemorrhoid banding.
- Assisted and set up proper equipment for rectal exams.
- Went over patient Colon prep instructions prior to procedures.
Lead Scheduler/Registered Medical Assistant
Urology of Greater Atlanta
Stockbridge, GA
01.2012 - 01.2019
- Dealt directly with customers either by telephone, electronically or face to face
- Responded promptly to customer inquiries
- Handled and resolve customer complaints
- Set up new customer accounts
- Followed professional standards, policies, and procedures.
- Coordinated and scheduled complex procedures such as surgery, tests, physicals and follow-up visits.
- Provided support to physicians in the form of appointment scheduling, answering phones, verifying insurance coverage and handling other administrative duties as needed.
Education
Diploma - Medical Assisting
United Education Institute
Morrow, GA09-2012
Skills
- Medical Terminologies
- Patient Assessments And Care
- Physician Assistance
- Proficient In Patient Scheduling
- Postoperative Care
- Patient Education And Counseling
- Medical And Health Provider Referrals
- Physician Collaboration
- Quick Problem Solver
- Patient Examination
- Updating Medication Histories
- Managing Prescription Refills
Certification
- CPR Certification
- Certified Medical Assistant
- BLS Certification
Work Authorization
Authorized to work in the US for any employer
Personal Information
Relocation: Anywhere
Timeline
Certified Medical Assistant
Atlanta Gastroenterology Associates LLC.
09.2022 - Current
Lead Scheduler/Registered Medical Assistant
Urology of Greater Atlanta
01.2012 - 01.2019
Diploma - Medical Assisting
United Education Institute
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