Constance Barker
Hernando,FL
Summary
Recovery Analyst with customer focus, persistence and perseverance to take my career to the next level. Looking to enhance your department with my skills and knowledge. I am a dedicated Healthcare professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Expert in Revenue Cycle processes bringing over 10 years ars of experience. Recognized for effective leadership with consistent achievement of objectives.
Overview
15
15
years of professional experience
Work History
Recovery Analyst I
Trend Health Partners
03.2023 - Current
- Analyzed account data to identify trends and develop targeted strategies for improvement.
- Increased client satisfaction levels by addressing concerns promptly and providing clear explanations regarding their accounts' status during the recovery phase.
- Leveraged advanced analytical tools to monitor portfolio performance and make data-driven decisions about recovery efforts.
- Participated actively in department meetings sharing valuable insights which led towards better decision making in recovery efforts.
Supervisor Appeals/Denials
CHS
09.2018 - 03.2023
- Assure all department Past due follow up is completed daily
- Responsible for Orientation and Training for appeal specialists
- Monitor productivity and quality for appeal specialists
- Conducts monthly 1 on 1 QA with appeal specialists
- Review the top 50 high dollar denial/appeals weekly
- Assure all financial classes are updated to denial status
- Work vendor inventory/reports and validate billing
- Maintain and monitor provider representative escalation spreadsheets and calls
- Co-host morning mingles
- Conducts bi-weekly appeal specialists meetings
- Reviews open work orders and assigns to appropriate staff for completion
- Ensures department compliance courses are completed timely
Team Lead
HCA
04.2018 - 09.2018
- Manage workflow for all incoming denial/appeal letters and audit correspondence via a centralized email for six facilities
- Triage all referred accounts to the clinical review auditor that are the appropriate requests
- Manage past due follow-up accounts to assure timely follow-up is done to effectively move through the revenue cycle.
Account Resolution Supervisor
Shared Services Center
09.2009 - 07.2017
- Overseas team of collectors and maintains acceptable accounts receivable within company guidelines and maintains staff accountability
- Identifies issues with the insurance companies and Workers Compensation carriers and works directly with the payer for resolution on the accounts
- Responsible for reviewing and approving accounts related to denials and adjustments for accuracy and timeliness
- Perform AR reviews as assigned per the department manager
- Identifies process issues within the Shared Service Center and helps to streamline payment and collections while working with other departments to prevent future errors
- Monitors collector productivity on a weekly basis
- Conducts staff conversations as related to productivity and administers disciplinary actions as necessary
- Educates and mentors staff on a continuous basis to minimize turnover in the department
- Conducts bi-weekly team meetings addressing AR goals and issues and listens to staff suggestions for team improvement
- Monitors bad debt for 22 facilities and develops plans to minimize bad debt impact for each
- Reviews the employee handbook regularly and conducts meetings with staff for reminders on policy and procedures
- Provides feedback to Human Resources concerning new hires through Montage Video assessments and interviewing potential candidates
- Utilizes Kronos timekeeping and employee reporting daily.
Education
Associate of Arts - Finance
DeSales University
OnlineSkills
- Organized
- Interviewing
- Human Resources Policies
- Employee coaching
- Leadership training
- Strategic planning capability
- Billing/Collection procedure expert
- Project management
- Familiar with commercial and private insurances
- Consistently meets goals
- Effective leader
- Contract management
- Staff training/development
- Leadership communication skills
- Staff Training
- Team Management
- Weekly Payroll
- HIPAA Compliance
- Delegation and Work Assignment
- Remote Work Coordination
- Workflow Processes
Timeline
Recovery Analyst I
Trend Health Partners
03.2023 - Current
Supervisor Appeals/Denials
CHS
09.2018 - 03.2023
Team Lead
HCA
04.2018 - 09.2018
Account Resolution Supervisor
Shared Services Center
09.2009 - 07.2017
Associate of Arts - Finance
DeSales University
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