Constance Barker
Snellville,Georgia
Summary
Dynamic Passport Processing Agent at CGI Federal with a proven track record of exceeding performance metrics and enhancing client satisfaction. Skilled in problem-solving and effective communication, I streamlined workflows, improved processing efficiency, and built strong client relationships, consistently recognized for my dedication and initiative in a fast-paced environment.
Overview
2026
2026
years of professional experience
Work History
CGI Passport Agent/Outreach
CGI Atlanta Passport Agency
- Organized community outreach events to increase engagement and awareness of programs.
- Developed and maintained relationships with local organizations to foster collaboration.
- Managed participant registration processes, ensuring timely follow-up and support for inquiries.
- Evaluated feedback from participants to improve future outreach strategies and initiatives.
- Monitored progress towards outreach goals regularly, making adjustments as needed to ensure continued success of initiatives.
- Empowered team members to take ownership of their roles in outreach activities, promoting a sense of responsibility and commitment to the organization''s mission.
- Streamlined communication processes within the organization, improving information flow among team members involved in outreach activities.
- Conducted workshops and training sessions for staff and volunteers, increasing their knowledge of community resources and best practices in outreach.
- Increased community engagement by organizing outreach events and coordinating with local organizations.
- Implemented feedback mechanisms to gather insights from community members, informing future initiatives.
- Monitored and reported on progress towards outreach goals, identifying areas for improvement.
Passport Processing Agent /Tiger Team
CGI Federal
08.2021 - Current
- Solicited and marketed to business and community events and performed outbound calling.
- Responded to customer inquiries and requests related to insurance products and membership.
- Completed coverage by delivering policies, planning future follow-up conversations and evaluating needs.
- Worked to meet or exceed targets as defined in sales incentive plan and assigned by insurance manager.
- Kept abreast of industry changes and regulations to ensure compliance with all relevant guidelines during the application process.
- Reduced errors in data entry, conducting thorough quality checks on all processed applications.
- Addressed customer inquiries promptly, resolving issues efficiently while maintaining professionalism.
- Developed ongoing relationships with clients through excellent communication skills and attentive service.
- Identified areas for improvement in processing procedures, suggesting adjustments that led to increased efficiency within the department.
- Demonstrated adaptability by successfully handling diverse client types and complex applications under various conditions.
- Assisted clients with understanding the application process, providing clear guidance and helpful resources.
- Trained new employees on company procedures and best practices, promoting a smooth onboarding experience for all staff members.
- Improved client satisfaction by efficiently processing applications and ensuring accuracy in documentation.
- Exceeded performance metrics consistently by adopting a proactive approach to completing tasks quickly and accurately.
- Recognized for outstanding performance and dedication, receiving multiple accolades from both supervisors and colleagues.
- Elevated overall performance standards within the team through consistent demonstration of initiative and strong work ethic.
- Maintained strict confidentiality of sensitive information, adhering to company policies and legal guidelines.
- Enhanced team productivity by effectively managing multiple tasks simultaneously within tight deadlines.
- Contributed to a positive working environment through active engagement in team building activities and collaborative efforts towards shared goals.
- Streamlined workflow for faster application approvals, implementing effective organizational strategies.
- Collaborated with team members for timely completion of projects, fostering a supportive work environment.
- Participated in professional development initiatives for consistent improvement and up-to-date knowledge of emerging trends and best practices.
- Worked with community to increase local firm's presence and assisted partners with reputation management and branding.
Skills
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Collaboration and teamwork
- Multitasking Abilities
- Reliability
- Effective multitasking
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Professional communication
- Creative and critical thinking
- Relationship building
- Team building
- Task prioritization
- Office management
- Self motivation
- Client relations
- Analytical thinking
- Conflict resolution
- Goal setting
- Professionalism
- Interpersonal communication
- Document preparation
- MS office
- Exceptional telephone etiquette
- Time management abilities
- Continuous improvement
- Adaptability
- Building trust and relationships
- Support services
- Document management
- Records management
- Professional demeanor
- Document control
- Community advocacy
Accomplishments
Have received numerous awards detailing my efficiency and detailed work habits. My continuous commitment and dedication has proven to be beyond the expected level of achievement in confirming the stewardship I possess in providing the best of me on a day to day basis. I was awarded the position of traveling with the Tiger Team during my tenture with CGI, I've had the pleasure of working and engaging with my colleagues, to learn and to grow with hands on experience from other agencies.
Timeline
Passport Processing Agent /Tiger Team
CGI Federal
08.2021 - Current
CGI Passport Agent/Outreach
CGI Atlanta Passport Agency