Summary
Overview
Work History
Education
Skills
Timeline
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Constance Barnes

Constance Barnes

Service Advisor/Manager
Gulfport ,MS

Summary

Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience
5
5
years of post-secondary education

Work History

Service Advisor

L&P Auto Repair
Gulfport, MS
05.2021 - 08.2023
  • Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Documented problems and corrective actions to maintain records.

Lead Supervisor

Shaggys Bar And Grill
Gulfport , MS
03.2020 - 07.2023
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Delivered superior customer service in every interaction and skillfully resolved conflicts.
  • Forecasted department labor requirements and established accurate budgets to cover expected demands.
  • Deployed corrective actions quickly to maintain strong quality standards and protect consumers.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Educated workers about proper safety procedures to prevent accidents and injuries.
  • Learned every team members' role to offer skilled backup during shortages and high-volume periods.

Call Representative

Alorica
Dallas , TX
09.2018 - 03.2020
  • Attended training to stay up to date with new products and service offerings.
  • Leveraged scripts and other resources to answer questions and direct to appropriate resources.
  • Answered inbound customer service calls to assist with questions, concerns or problems.

Service Advisor

Al’s Auto Repair
Fort Worth, TX
05.2016 - 06.2018
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Documented problems and corrective actions to maintain records.
  • Developed estimates by costing materials, supplies, and labor.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Interpreted diagnostic results to provide accurate repair recommendations.
  • Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Sought ways to improve processes and services provided.

Education

Diploma - Diploma

Columbia High School
Columbia, MS
08.1994 - 05.1999

Skills

Complaint resolution

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Timeline

Service Advisor

L&P Auto Repair
05.2021 - 08.2023

Lead Supervisor

Shaggys Bar And Grill
03.2020 - 07.2023

Call Representative

Alorica
09.2018 - 03.2020

Service Advisor

Al’s Auto Repair
05.2016 - 06.2018

Diploma - Diploma

Columbia High School
08.1994 - 05.1999
Constance BarnesService Advisor/Manager