Constance Blackman
Houston
Summary
Results-driven professional with extensive experience in customer service within high-pressure environments, including United States Navy. Expertise in relationship building and decision-making enhances operational efficiency and customer satisfaction. Strong communication skills ensure positive experiences for all stakeholders.
Overview
5
5
years of professional experience
Work History
Ordinary Seaman
United States Navy, USN
06.2025 - Current
- Ensured safety and efficiency by operating and maintaining deck equipment during exercises.
- Monitored navigation instruments, relaying critical information to senior crew members.
- Adapted quickly to new roles during busy periods or crew shortages.
- Fostered collaborative relationships, contributing to a positive and professional work environment.
- Executed drills with team members, reinforcing safety protocols and emergency response techniques.
Cashier
Whatabuger
03.2024 - 12.2024
- Enhanced customer satisfaction by efficiently processing transactions at checkout.
- Trained new cashiers, improving their proficiency in checkout procedures and service.
- Maintained organized checkout area, elevating overall customer experience and efficiency.
- Resolved customer inquiries promptly, ensuring high satisfaction and loyalty.
- Processed various payment methods accurately, supporting overall store sales goals.
- Contributed actionable suggestions in team meetings to improve checkout efficiency.
Cashier
Kroger
01.2023 - 08.2023
- Enhanced customer satisfaction by efficiently processing transactions at point-of-sale systems.
- Provided knowledgeable product recommendations, fostering customer trust and loyalty.
- Balanced cash drawer accurately at each shift's end, ensuring financial integrity.
- Streamlined checkout process, significantly reducing customer waiting times during peak hours.
- Strengthened team collaboration, improving overall store operations and customer service quality.
- Implemented loss prevention strategies, effectively reducing theft incidents at checkout.
Hostess
Olive Garden
06.2022 - 01.2023
- Created a welcoming environment by greeting and seating guests efficiently.
- Optimized guest flow by managing the reservation system effectively.
- Facilitated timely service during peak hours through coordination with servers.
- Enhanced guest experience by providing detailed menu information and answering inquiries.
- Maintained efficient communication with kitchen staff regarding orders and dietary requirements.
- Supported dining area readiness by assisting servers and food runners as needed.
Receptionist
Lash Boutique
05.2021 - 12.2021
- Enhanced visitor experience by managing front desk operations and greeting guests.
- Streamlined call handling by efficiently directing calls to appropriate personnel.
- Optimized office calendar by coordinating meetings and appointments effectively.
- Built strong client relationships, significantly improving reception customer service.
- Updated client records and confirmed appointments through effective communication.
- Reduced visitor waiting times by implementing an efficient check-in process.
Education
Bachelor of Arts - Criminal Justice
Dallas Baptist University
Dallas, Texas, TX01-2027
Skills
- Personal survival techniques
- Adaptability to conditions
- Physical fitness
- Environmental awareness
- Basic seamanship
- Reliability
- Excellent communication
- Decision-making
- Relationship building
- Team building
- Task prioritization
- Stress management
- Analytical skills
Timeline
Ordinary Seaman
United States Navy, USN
06.2025 - Current
Cashier
Whatabuger
03.2024 - 12.2024
Cashier
Kroger
01.2023 - 08.2023
Hostess
Olive Garden
06.2022 - 01.2023
Receptionist
Lash Boutique
05.2021 - 12.2021
Bachelor of Arts - Criminal Justice
Dallas Baptist University