Constance Bozeman
Case Manager
Akron,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Custodial Manager
Showalter Janitorial
Akron, OH
06.2018 - Current
- Adhered to safety protocols by enforcing proper equipment usage.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Increased employee performance through effective supervision and training.
- Investigated complaints and resolved issues to increase customer satisfaction and establish trust.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Case Manager
OhioGuidestone
Akron, OH
02.2023 - 06.2023
- Develop and implement individualized plans and documented clients interactions and interventions in electronic charting systems.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Provided education on health and nutrition for patients to maintain healthy habits and wellbeing.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Partnered with local organizations to expand access to social and community services.
- Monitored program performance and outcomes for successful delivery of services.
- Conducted outreach activities to engage local stakeholders in programs.
- Participated in community events to promote services and engage with public.
- Established and maintained relationships with key stakeholders.
- Researched best practices and developed strategies to improve program outcomes.
- Analyzed trends and data to inform decision-making and program development.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Hairstylist
Great Clips Salon
Cuyahoga Falls, OH
02.2021 - 03.2023
- Counted and documented opening and closing cash amounts daily.
- Determined appropriate hair treatments based on conditions and textures.
- Distributed business cards outside of salon to generate new business.
- Processed payments, entering sales in register for prompt customer service.
- Trimmed, cut, and shaped hair based on customer preference.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Educated customers on products to maximize benefits.
- Organized sales area and work station to showcase products and boost sales.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Resolved guest complaints about service or style.
- Recorded notes for future reference about customer preferences and services delivered.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained high number of return customers through precise cutting and styling of clients' hair.
- Increased revenue through effective customer service and inventory management.
- Maintained regular client list and successfully handled walk-in customers.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Developed loyal following of clients by providing high-quality services.
- Used social media platforms to promote salon and services.
Education
Bachelor of Science - Human Development And Family Studies
Kent State University At Stark
6000 Frank Ave NW, North Canto, OH 44720 08.2018 - 08.2022
Skills
Performance improvements
Training and mentoring
Team Building
Staff Management
Sales and marketing
Strategic planning
Documentation proficiency
Case management
Interviewing skills
Client needs assessments
Proficient in Microsoft Office
Written and verbal communication
Self-motivated
Interpersonal skills
Organizational
Appointment scheduling
Timeline
Case Manager
OhioGuidestone
02.2023 - 06.2023
Hairstylist
Great Clips Salon
02.2021 - 03.2023
Bachelor of Science - Human Development And Family Studies
Kent State University At Stark
08.2018 - 08.2022
Custodial Manager
Showalter Janitorial
06.2018 - Current