Summary
Overview
Work History
Education
Skills
Timeline
Volunteer

Constance Bozeman

Case Manager
Akron,OH

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

21
21
years of professional experience

Work History

Custodial Manager

Showalter Janitorial
Akron, OH
06.2018 - Current
  • Adhered to safety protocols by enforcing proper equipment usage.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Increased employee performance through effective supervision and training.
  • Investigated complaints and resolved issues to increase customer satisfaction and establish trust.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Case Manager

OhioGuidestone
Akron, OH
02.2023 - 06.2023
  • Develop and implement individualized plans and documented clients interactions and interventions in electronic charting systems.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Provided education on health and nutrition for patients to maintain healthy habits and wellbeing.
  • Utilized trauma-informed approach to promote healing and empowerment for clients.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
  • Facilitated individual and group sessions to promote positive behavior change for clients.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Partnered with local organizations to expand access to social and community services.
  • Monitored program performance and outcomes for successful delivery of services.
  • Conducted outreach activities to engage local stakeholders in programs.
  • Participated in community events to promote services and engage with public.
  • Established and maintained relationships with key stakeholders.
  • Researched best practices and developed strategies to improve program outcomes.
  • Analyzed trends and data to inform decision-making and program development.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.

Hairstylist

Great Clips Salon
Cuyahoga Falls, OH
02.2021 - 03.2023
  • Counted and documented opening and closing cash amounts daily.
  • Determined appropriate hair treatments based on conditions and textures.
  • Distributed business cards outside of salon to generate new business.
  • Processed payments, entering sales in register for prompt customer service.
  • Trimmed, cut, and shaped hair based on customer preference.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Educated customers on products to maximize benefits.
  • Organized sales area and work station to showcase products and boost sales.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Resolved guest complaints about service or style.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Maintained high number of return customers through precise cutting and styling of clients' hair.
  • Increased revenue through effective customer service and inventory management.
  • Maintained regular client list and successfully handled walk-in customers.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Provided pre- and post-service consultations to accurately assess clients' needs.
  • Developed loyal following of clients by providing high-quality services.
  • Used social media platforms to promote salon and services.

Education

Bachelor of Science - Human Development And Family Studies

Kent State University At Stark
6000 Frank Ave NW, North Canto, OH 44720
08.2018 - 08.2022

Skills

Performance improvements

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Timeline

Case Manager

OhioGuidestone
02.2023 - 06.2023

Hairstylist

Great Clips Salon
02.2021 - 03.2023

Bachelor of Science - Human Development And Family Studies

Kent State University At Stark
08.2018 - 08.2022

Custodial Manager

Showalter Janitorial
06.2018 - Current

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Constance BozemanCase Manager