Constance Branch
Winona,MN
Summary
Accomplished Shift Leader/Manager with a proven track record at Bad Ass Coffee Of Hawaii, enhancing financial accuracy and customer loyalty through expert cash handling and complaint resolution. Demonstrates exceptional time management and listening skills, significantly improving operational efficiency and client satisfaction.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Centerstone Plaza Hotel
03.2023 - 08.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
Shift Leader/Manager
Bad Ass Coffee Of Hawaii
05.2022 - 01.2023
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions..
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Oversaw loading and unloading of packages.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Retail Sale Representative
AT&T
11.2021 - 06.2022
- Maintained awareness of competitors'' offerings to provide informed comparisons when assisting customers with purchase decisions.
- Boosted customer satisfaction by providing exceptional product knowledge and personalized recommendations.
- Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
- Assisted customers with locating and choosing merchandise in store departments.
Reception/Customer Service Representative
Comfort Suites Hotel
11.2019 - 05.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Winona Senior High School
Winona, MN06.2015
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
Timeline
Front Desk Receptionist
Centerstone Plaza Hotel
03.2023 - 08.2023
Shift Leader/Manager
Bad Ass Coffee Of Hawaii
05.2022 - 01.2023
Retail Sale Representative
AT&T
11.2021 - 06.2022
Reception/Customer Service Representative
Comfort Suites Hotel
11.2019 - 05.2021
High School Diploma -
Winona Senior High School
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