Constance Brandes
Jackson,MO
Summary
Dynamic leader with a proven track record in driving team success at TTEC, consistently exceeding performance goals through strategic supervision and comprehensive staff training. Demonstrated strong problem-solving skills and interpersonal communication to enhance operational efficiency and elevate client satisfaction. Committed to fostering continuous improvement and employee development.
Overview
3
3
years of professional experience
Work History
Lead Associate
TTEC
Englewood, CO
11.2021 - Current
- Monitored team performance to ensure goals were met or exceeded on a consistent basis.
- Developed and maintained a strong customer service focus to ensure client satisfaction.
- Identified potential opportunities to increase efficiency in the workplace.
- Reviewed weekly reports from department heads regarding progress towards meeting established goals.
- Tracked employee attendance records and timesheets while ensuring adherence to labor laws and regulations.
- Monitored and coached team on routine tasks critical to day-to-day operations.
- Supervised team of employees, delivering mentoring, continuous training, and guidance in job challenges.
- Assisted manager by implementing new policies and training entire team on latest procedures.
- Trained new employees on daily tasks and procedures to teach staff skills, resulting in knowledgeable, and high-performing team.
Education
High School Diploma -
Meadow Heights
Patton, MO05-2010
Skills
- Staff training
- Employee supervision
- Meeting planning
- Professional and mature
- Problem-solving aptitude
- Multi-line phone proficiency
- Administrative background
- Interpersonal communication
- Multitasking Abilities
- Telephone and email etiquette
- Document management
- Professional demeanor
- Teamwork
- Teamwork and collaboration
- Self motivation
- Scheduling coordination
- Spreadsheet management
- Multi-line telephones
- Project planning
- Time management abilities
- Customer service
- Team building
- Goal setting
- Calendar management
- Administrative support
- Adaptability and flexibility
- Effective communication
- Proofreading documents
Timeline
Lead Associate
TTEC
11.2021 - Current
High School Diploma -
Meadow Heights
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