Constance Brown
Columbia,SC
Summary
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Data Entry specialist adept at developing and maintaining databases. Certified in 10-key and highly skilled at creating effective organizational and filing systems. Medical Billing Specialist - Collector - Administrative Assistant
Overview
12
12
years of professional experience
Work History
Cook
Food Lion
Columbia, SC
02.2025 - 05.2025
- Prepared high-quality meals using various cooking techniques and equipment.
- Collaborated with kitchen staff to ensure timely meal service and efficient workflow.
- Maintained cleanliness and organization of kitchen areas, adhering to safety standards.
- Assisted in menu planning, incorporating seasonal ingredients and customer preferences.
Pca
Amazing Grace Homecare
Columbia, SC
12.2024 - 04.2025
- Provided individualized care to clients, enhancing comfort and well-being.
- Assisted with daily living activities, promoting independence and dignity.
- Monitored client health status, reporting changes to healthcare professionals.
- Collaborated with multidisciplinary teams to create tailored care plans.
Personal Care Assistant
Care Givers On Demand
Columbia, SC
07.2015 - 02.2024
- Supported patients with customized patient teaching tools. Cleaned and sterilized instruments and disposed of contaminated supplies. Maintained all confidential personnel files, licensing and CPR compliance records. Organized, updated and maintained over 200 patient charts. Maintained patient privacy and confidential patient information. Utilized strong assessment skills to determine necessary patient care. Provided on-call care at all times of day and night. Measured urine specimens and delivered them to the laboratory.
Data Entry
Belks
Columbia, SC
08.2015 - 12.2015
- Verified that information in the computer system was up-to-date and accurate. Eliminated outdated records by sending the records to be scanned. Compiled statistical information for special reports. Created monthly reports for records, closed terminated records and completed chart audits. Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers. Created new orders in the Laboratory Inventory Management System (LIMS). Updated departmental standard operating procedures and database to accurately reflect the current practices. Verified and logged in deadlines for responding to daily inquiries. Processed confidential tax form information. Identified and resolved system and account issues. Developed and created a more effective filing system to accelerate paperwork processing. Successfully established effective systems for record retention by creating database for daily correspondence tracking.
Medical Plans Specialist
Blue Cross Blue Shield
Columbia, SC
01.2013 - 03.2015
- Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Developed effective relationships with all call center departments through clear communication. Built customer loyalty by placing follow-up calls for customers who reported product issues. Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations.
Education
Graduate Certificate - Medication Tech
Carolina Nursing School
Columbia,SC05.2025
GED - undefined
State Of South Carolina Board Of Education
Columbia, SC, United States01.2013
Skills
High customer service standards
Employee relations specialist
Dedicated to process improvement
Strong problem solving ability
Telecommunications knowledge
Conflict resolution proficiency
Devoted to data integrity
Troubleshooting skills
Active listening skills
Strong organizational skills
Energetic work attitude
Accomplishments
- Computed Data Reports
- Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
- Customer Service
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Timeline
Cook
Food Lion
02.2025 - 05.2025
Pca
Amazing Grace Homecare
12.2024 - 04.2025
Data Entry
Belks
08.2015 - 12.2015
Personal Care Assistant
Care Givers On Demand
07.2015 - 02.2024
Medical Plans Specialist
Blue Cross Blue Shield
01.2013 - 03.2015
GED - undefined
State Of South Carolina Board Of Education
Graduate Certificate - Medication Tech
Carolina Nursing School