Summary
Overview
Work History
Education
Skills
Timeline
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Constance Burdine

Haughton,Louisiana

Summary

Driven professional with a robust background in operations and customer service management, including a pivotal role at Webster Parish School Board. Excelled in enhancing passenger safety and comfort, while fostering strong client relationships and team leadership at Burdine Landscaping LLC. Skilled in regulatory compliance and effective leadership, achieving significant improvements in customer satisfaction and operational efficiency.

Overview

21
21
years of professional experience

Work History

Bus Driver

Webster Parish School Board
08.1994 - 09.2007
  • Kept bus interiors clean and tidy to provide comfortable passenger environments.
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
  • Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Conducted pre-trip inspections of bus for safe operation.
  • Acted calmly, productively and professionally under pressure for helpful emergency response.
  • Communicated regularly with central dispatch teams to report delays and route changes.
  • Assisted passengers with disabilities, ensuring safe boarding, comfortable travel, and proper disembarking procedures were followed.
  • Performed bus driving duties while keeping student safety in mind to maintain good safety record.

Owner Burdine Landscaping Llc.

Myself
12.2013 - 09.2015
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.

Security Guard

Horseshoe Casino
09.2007 - 01.2008
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Checked and verified photo identification prior to granting facility access.
  • Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Enhanced overall security by conducting thorough patrols and monitoring premises.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.

Education

Criminal Justice

Colorado Tech
Colorado City, CO

Equivalency Diploma - All Subjects

Haynesville High School
Haynesville, LA
02.1988

Skills

  • Customer Relations
  • Small business operations
  • Relationship Building
  • Verbal and written communication
  • Project Management
  • Operations Management
  • Staff Management
  • Team Oversight
  • Staff hiring
  • Consulting
  • Sales Leadership
  • Employee Development
  • Product branding
  • Sales management
  • Regulatory Compliance
  • Human Resource Management
  • Human Resources
  • Quality Management Systems
  • Customer Service
  • Teamwork and Collaboration
  • Team Leadership
  • Customer Service Management
  • Effective leader
  • Goal Setting

Timeline

Owner Burdine Landscaping Llc.

Myself
12.2013 - 09.2015

Security Guard

Horseshoe Casino
09.2007 - 01.2008

Bus Driver

Webster Parish School Board
08.1994 - 09.2007

Criminal Justice

Colorado Tech

Equivalency Diploma - All Subjects

Haynesville High School

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Constance Burdine