Constance Calovich
Eudora ,KS
Summary
Multi-tasking Veterinary Receptionist known for being compassionate, professional and dependable. Skilled in customer service, record keeping, and appointment scheduling. Pursuing a position where well-honed office skills will be appreciated.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Acutevet Animal Urgent Care
02.2024 - Current
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Entered data from pet records and office visits into computer system.
- Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
- Ensured timely follow-up calls on patients after discharge.
Customer Service Representative
Overland Park Veterinary Emergency And Specialty
02.2021 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
- Assisted incoming patients to determine urgency of care.
Education
High School Diploma -
Blue Valley Northwest
Overland Park, KS07.2020
Skills
- Medical recordkeeping
- Initiative-taking
- Room preparation
- Attention to detail
Timeline
Customer Service Representative
Acutevet Animal Urgent Care
02.2024 - Current
Customer Service Representative
Overland Park Veterinary Emergency And Specialty
02.2021 - 02.2024
High School Diploma -
Blue Valley Northwest
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