Constance Casey
Pittsburgh,PA
Summary
Detail-oriented Bus Operator with a strong commitment to safety and customer satisfaction. Skilled in vehicle inspections, traffic law adherence, and effective communication, ensuring timely transit services and enhanced passenger experiences.
Overview
36
36
years of professional experience
Work History
Bus Operator
Pittsburgh Regional Transit
10.2019 - Current
- Operated transit buses safely, ensuring timely service and passenger satisfaction.
- Conducted pre-trip inspections to maintain vehicle safety and compliance standards.
- Assisted passengers with boarding and fare collection, enhancing overall customer experience.
- Communicated effectively with dispatch to report delays and traffic conditions.
- Mentored new operators on safety protocols and operational procedures for enhanced performance.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Informed passengers about route details, schedules, transfers, and fare policies as needed.
- Participated in ongoing training sessions to stay current on industry best practices and regulatory updates.
- Maintained full understanding of local roads and traffic patterns.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Performed regular bus inspections and checked brakes, steering and windshield wipers.
- Collaborated with dispatchers to address route changes, delays, or emergencies in real time.
- Conducted comprehensive pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Transported passengers safely along prescribed routes according to tight schedules.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Followed all relevant schedules for routes and arrivals.
- Developed strategies to manage challenging weather conditions while maintaining service quality.
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Received commendations for exceptional customer service and professionalism during interactions with passengers.
- Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
- Prepared detailed reports of daily operations including incidents, mechanical issues, delays, or other pertinent information for management review.
- Contacted dispatchers and company mechanics to report vehicle issues and other problems.
- Built rapport with regular passengers, creating a sense of trust and community within the public transit system.
- Mentored new hires by sharing best practices for effective communication with passengers and navigating complex routes safely.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Retained bus system, route and stop knowledge for informative customer advice.
- Conducted pre-trip inspections of bus for safe operation.
- Received excellent customer reviews for friendly, punctual transport services.
Health Care Worker
The Children's Institute of Pittsburgh
05.1990 - 10.2019
- Monitored patient progress and provided feedback to interdisciplinary team for care adjustments.
- Assisted in implementing individualized treatment plans to enhance patient outcomes.
- Facilitated communication between families and healthcare providers to ensure continuity of care.
- Trained new staff on best practices for patient engagement and support strategies.
- Led workshops on therapeutic techniques, improving staff competencies in child-focused interventions.
- Advocated for patient needs within multidisciplinary meetings, influencing care decisions and policies.
- Prevented the spread of infections by adhering strictly to infection control protocols and maintaining a clean environment for patients.
- Educated patients and families on disease management, promoting self-care and prevention strategies.
- Supervised junior staff members effectively by providing guidance on proper clinical techniques while reinforcing adherence to standard operating procedures.
- Provided consistent support to patients during difficult times, offering comfort and reassurance.
- Utilized critical thinking skills during emergency situations, contributing significantly to successful outcomes under pressure.
- Enhanced patient recovery by implementing personalized care plans tailored to individual needs.
- Improved patient satisfaction by providing compassionate and empathetic care.
- Participated actively in professional development opportunities to stay current on best practices within the healthcare field.
- Maintained accurate and up-to-date patient records, facilitating effective communication among healthcare providers.
- Actively contributed towards improving overall quality of patient care through regular departmental audits, identification of potential risk areas, and implementation of corrective measures.
- Provided culturally sensitive care that respected each individual''s unique background and experiences.
- Developed strong rapport with patients and families, fostering trust in the healthcare team''s expertise.
- Partnered with healthcare teams to address care plan management, development and implementation.
- Analyzed care plans and upheld JCAHO, Medicare and Medicaid guidelines.
- Monitored patient progress and reported changes to healthcare professionals.
- Took and recorded patients' vital signs, documenting in medical charts.
- Prepared and delivered meals to patients, assisting with feeding when necessary.
- Maintained accurate records of patient visits and treatments in patient medical files.
- Supported patients and family members, actively listening to concerns and offering compassionate care.
- Disinfected tools, equipment and surfaces between patients.
- Answered patient inquiries and provided information about healthcare services.
- Transported patients to and from appointments, assisting with getting in and out of vehicles.
- Cleaned and set up rooms in preparation for patient appointments.
- Scheduled patients for appointments and maintained master calendar.
- Performed basic laboratory tests and collected specimens for further testing.
- Inspected equipment for defects and completed basic repairs.
- Assisted patients with therapy exercises as specified by care team.
Education
Associate of Arts - Liberal Arts
Community College of Allegheny County
Pittsburgh, PA05-2015
Skills
- Clean driving record
- Vehicle inspection
- Fuel efficiency
- Defensive driving
- Valid PA license
- Bus inspections
- Traffic law adherence
- Lights, brakes, and wiper testing
Timeline
Bus Operator
Pittsburgh Regional Transit
10.2019 - Current
Health Care Worker
The Children's Institute of Pittsburgh
05.1990 - 10.2019
Associate of Arts - Liberal Arts
Community College of Allegheny County
Several Accommodations
Caller stated that I helped them with the bus schedule.
Caller stated that I was pleasant and a great driver.
Caller stated that I was nice and answered questions.