Constance Cavanagh

• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Delivered mail and packages efficiently across designated routes, ensuring timely service.
• Provided exceptional customer service by addressing inquiries and resolving issues promptly.
• Maintained accurate records of deliveries and collected signatures as required.
• Collaborated with team members to optimize delivery routes and improve efficiency.
• Adhered to safety protocols while operating various postal vehicles during deliveries.
• Assisted in training new postal carriers on delivery procedures and operational standards.
• Efficiently managed high volumes of mail during holiday seasons, ensuring all packages were delivered on time despite increased workload.
• Kept vehicle clean and well-maintained, conducting regular inspections for any necessary repairs or maintenance needs.
• Consistently met delivery deadlines through effective time management skills and prioritization of tasks.
• Maintained a safe work environment by adhering to postal regulations and safety guidelines during mail deliveries.
• Adapted quickly to changing conditions due to weather or traffic, adjusting routes as needed while maintaining punctuality in deliveries.
• Handled sensitive materials, such as confidential documents and pharmaceutical deliveries, with discretion and care.
• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
• Provided exceptional customer service by answering inquiries and addressing concerns professionally and courteously.
• Ensured proper handling of fragile packages, resulting in reduced damage claims from customers.
• Loaded and secured items in trucks to avoid damage to parcels during delivery.
• Collected mail from letter boxes on specific route both on foot and by vehicle.
• Directly interacted with customers to deliver mail, packages, and ordered goods.
• Planned and cased mail in sequence of delivery for designated route.
• Increased mail delivery efficiency by accurately sorting and organizing mail according to assigned routes.
• Delivered registered and certified mail items with care, ensuring proper documentation was obtained upon receipt from recipients.
• Continuously updated knowledge of postal regulations and best practices through ongoing training and professional development opportunities.
• Enhanced customer satisfaction by promptly resolving issues related to misdelivered or missing mail items.
• Contributed to team success by effectively collaborating on projects such as reorganizing delivery routes for maximum efficiency.
• Collaborated with fellow postal carriers to ensure optimal coverage during peak seasons or staff absences.
• Communicated customer complaints, requests, and feedback to company management for swift resolution.
• Handled mail and packages with care to prevent damage during delivery.
• Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
• Monitored weather conditions regularly to adjust delivery routes accordingly.
• Used portable devices to maintain system records by scanning items delivered to homes and businesses.
• Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.

• Implemented engaging lesson plans to enhance student learning experiences.
• Adapted instructional strategies to meet diverse student needs and learning styles.
• Collaborated with school staff to support classroom management and maintain a positive environment.
• Led educational activities that promoted critical thinking and problem-solving among students.
• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Upheld classroom routines to support student environments and maintain consistent schedules.
• Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
• Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.

• Aided executive in personal tasks such as scheduling appointments or running errands when needed.
• Displayed absolute discretion at handling confidential information.
• Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
• Used discretion when handling confidential information.
• Provided multifaceted services to the elderly, childcare & disabled, running errands, managing mail, transportation to appointments, cooking meals and bill paying.
• Kept detailed track of household and maintenance inventory and schedules.
• Supported clients in achieving goals by proactively anticipating needs and addressing concerns promptly.

• Cultivated relationships with clients to identify advertising needs and develop tailored solutions.
• Handled all invoicing, incoming mail, accounts receivable, accounts payable, incoming phone calls & paychecks.
• Created comprehensive reports detailing my own sales & commissions, as well as all other sales associates sales & commissions.
• Accepted incoming beer samples for upcoming tastings & competitions.
• Proofread every bi-monthly edition of each of the 7 national publications.
• Worked closely with graphic designer to solve editorial and layout issues.

• Developed product knowledge to provide exceptional customer service and enhance ordering experience.
• Implemented organization strategies to optimize visual store layout.
• Trained new sales associates on policies, procedures, and best practices for customer engagement.
• Worked closely with graphic designers.
• Kept inventory samples and discontinued items up to date.
• Processed orders and helped customers choose their items and layout of their artwork.
• Maintained outside sales appointments and cold-calling.
• Handled occasional ordering from wholesalers.
• Handled cash and credit card transactions.
• Handled high profit accounts; school uniforms, Brewing News t-shirts (who eventually asked me to work for them).

• Followed lesson plans and implemented engaging activities to enhance student learning experiences.
• Maintained day-to-day classroom management and discipline to promote learning initiatives.
• Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.

I started at M&T, then was recruited to Rochester Savings Bank about a 6 months later, which changed to Charter One, which then changed to Citizens. I started as a teller then worked on the platform after being recruited to RCSB.

• Processed customer transactions efficiently, ensuring accuracy in cash handling and record-keeping.
• Assisted clients with account inquiries, providing thorough and timely support to enhance customer satisfaction.
• During slow time, I organized the banks filing system.
• Collaborated closely with lending officers to ensure seamless execution of loan origination processes from beginning to end.
• Supported other team members during peak business periods with backup assistance when needed, fostering a collaborative work environment.
• Delivered personalized financial advice to help customers achieve their short-term and long-term goals.
• Resolved customer complaints efficiently, maintaining professionalism and empathy throughout the process.
• Managed high-volume daily transactions, ensuring accuracy and security at all times.
• Improved customer satisfaction by providing exceptional service and addressing inquiries in a timely manner.
• Upheld strict confidentiality standards while handling sensitive customer information during everyday transactions.
• Increased cross-selling success with comprehensive knowledge of bank products and services.
• Developed and maintained strong customer relationships, providing exceptional service and advice.
• Educated customers on features and benefits of banking products and services.
• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
• Balanced teller drawers and ATM cash.
• Opened, closed, and updated accounts for customers.
• Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
• Maintained friendly and professional customer interactions.
• Assisted customers with banking needs and inquiries.
• Referred customers to other banking departments for specialized services.
• Processed wide variety of retail banking transactions for personal and commercial customers.
• Established rapport with new clients to increase satisfaction and loyalty.
• Processed applications for new accounts.
• Performed account maintenance by closing out accounts and changing customer addresses.