Summary
Overview
Work History
Education
Skills
Timeline
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Constance Clark

Philadelphia,PA

Summary

Experienced Customer Service Representative dedicated to providing exceptional service. Proficient in oral and written communication, excelling in active listening and analytical problem-solving. Employing service-oriented behaviors and understanding customer desires, consistently enhancing customer experiences. Provides customized solutions, resolving issues and building long-term loyalty.

Overview

5
5
years of professional experience

Work History

Sales Associate

Footlocker Retail
03.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Tutor Volunteer

Girard College
09.2019 - 06.2022
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Boosted student confidence in academic abilities through one-on-one support and tailored instruction.
  • Guided students in General studies by reviewing students' textbooks and materials.
  • Developed strong relationships with students, fostering a positive learning environment and open communication.

Crew Member Team Leader

Dunkin' Donuts
07.2021 - 04.2022
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Education

Bachelor of Arts - Women’s And Gender Studies

West Chester University of Pennsylvania
West Chester, PA
05.2026

High School Diploma -

Girard College
Philadelphia, PA
06.2022

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Cash Register Operation
  • Reliability and punctuality
  • Cash handling expertise
  • POS System Operation

Timeline

Sales Associate

Footlocker Retail
03.2023 - Current

Crew Member Team Leader

Dunkin' Donuts
07.2021 - 04.2022

Tutor Volunteer

Girard College
09.2019 - 06.2022

Bachelor of Arts - Women’s And Gender Studies

West Chester University of Pennsylvania

High School Diploma -

Girard College

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Constance Clark