Constance Cohen
Carrollton,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dental Office Administrator/Treatment Coordinator
Children's Dental Centre Of Irving
08.2022 - Current
- Team Leadership: Demonstrated ability to lead and manage a team in a dental office setting. Skilled in effectively delegating tasks, providing guidance and support, and fostering a positive work environment.
- Office Administration: Proficient in various administrative tasks such as scheduling appointments, managing patient records, handling insurance claims, and coordinating office logistics. Well-versed in utilizing dental office management software to streamline operations.
- Communication: Excellent interpersonal skills, with the ability to communicate effectively and professionally with patients, staff, and external stakeholders. Experienced in addressing patient inquiries, providing clear instructions, and resolving conflicts or concerns.
- Organization and Time Management: Strong organizational skills, including the ability to prioritize tasks, manage multiple responsibilities simultaneously, and meet deadlines. Skilled in maintaining efficient office workflows and ensuring optimal use of resources.
- Financial Management: Knowledgeable in managing financial aspects of a dental office, including budgeting, billing, and financial reporting. Proficient in monitoring accounts receivable/payable, tracking expenses, and implementing cost-saving strategies.
- Compliance and Regulations: Thorough understanding of dental office regulations, including HIPAA and OSHA guidelines. Experienced in ensuring compliance with all legal and ethical standards, maintaining confidentiality, and implementing necessary protocols.
- Problem Solving: Proven ability to analyze complex situations, identify issues, and develop effective solutions. Skilled in resolving patient complaints, addressing staff challenges, and implementing process improvements to enhance overall efficiency.
- Continuous Learning: Enthusiastic about staying updated on the latest advancements in dental office management practices and technologies. Proactive in seeking professional development opportunities to enhance skills and knowledge.
Project Manager
Children's Dental Centre Of Irving
08.2022 - Current
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Collaborated closely with Doctors to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
Dental Insurance Coordinator/Front Desk Receptionist
Firewheel Smiles
01.2020 - 08.2022
- Improved patient satisfaction by efficiently managing dental insurance claims and coordinating with providers.
- Streamlined claim submission process for faster reimbursement and reduced claim denials.
- Maintained accurate records of patient treatments, billing information, and insurance details to ensure seamless communication between patients, providers, and insurers.
- Enhanced office productivity by effectively scheduling appointments according to provider availability and patient needs.
Registered Dental Assistant
Firewheel Smiles
01.2020 - 08.2022
- Improved patient satisfaction by providing high-quality chairside assistance during dental procedures.
- Enhanced dentist efficiency by preparing examination rooms and sterilizing instruments before appointments.
- Reduced patient wait times by maintaining organized patient records and scheduling appointments effectively.
- Streamlined dental office operations with efficient inventory management and ordering of supplies.
Librarian Assistant
Wills Point ISD
08.2018 - 05.2019
- Enhanced library user experience by providing efficient assistance in locating and accessing materials.
- Supported librarians in maintaining an organized, up-to-date collection through meticulous cataloging and shelving tasks.
- Contributed to a welcoming library environment for students by promptly addressing patron inquiries and concerns.
- Assisted students with research strategies, resulting in more effective use of library resources and education.
Education
Dental Assisting/Administrative
Careers in Dental Assisting
Royse City, TX05.2019
High School Diploma -
Wills Point High School
Wills Point, TX05.2002
Skills
- HIPAA Compliance
- Document Preparation
- Marketing support
- Appointment Coordination
- Payment Collection
- Insurance Verification
- Supply Ordering
- Appointment Scheduling
Certification
- Accounts Receivable, 2023
- Project Management, 2023
- MS Program, 2024
- SAFe Essential Level, 2024
- Latest SAFe® 6.0- Scaled Agile Framework : In-Depth, 2024
Timeline
Dental Office Administrator/Treatment Coordinator
Children's Dental Centre Of Irving
08.2022 - Current
Project Manager
Children's Dental Centre Of Irving
08.2022 - Current
Dental Insurance Coordinator/Front Desk Receptionist
Firewheel Smiles
01.2020 - 08.2022
Registered Dental Assistant
Firewheel Smiles
01.2020 - 08.2022
Librarian Assistant
Wills Point ISD
08.2018 - 05.2019
Dental Assisting/Administrative
Careers in Dental Assisting
High School Diploma -
Wills Point High School
- Accounts Receivable, 2023
- Project Management, 2023
- MS Program, 2024
- SAFe Essential Level, 2024
- Latest SAFe® 6.0- Scaled Agile Framework : In-Depth, 2024
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