Summary
Overview
Work History
Education
Skills
Timeline
Custom
Generic

Constance Coleman

Fresno,CA

Summary

Customer-oriented Store Manager offering over 20 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Overview

24
24
years of professional experience

Work History

Travel Advisor

InteleTravel Agency
Delray Beach, FL
03.2016 - Current
  • Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
  • Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.
  • Built long-term client relationships to generate repeat business and referrals.
  • Prepared itineraries to deliver travel arrangements to clients.

Store Manager

Rite-Aid Pharmacy
Fresno, CA
06.2021 - 03.2022
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.

Store Manager

CVS Pharmacy
Fresno, CA
05.2018 - 07.2021
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.

Assistant Store Manager

Chico's FAS
Fresno, CA
12.2017 - 06.2018
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Coached and developed store associates through formal and informal interactions.
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Sales Manager

CarMax Auto Superstore
Fresno, CA
01.2007 - 06.2016
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Tracked monthly sales to generate reports for business development planning.
  • Analyzed business and sales targets using critical problem-solving skills.
  • Tracked and analyzed key quantitative metrics and business trends relating to clients and partners.
  • Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
  • Delivered sales presentations focused on offerings and unique advantages over competitors.
  • Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
  • Performed sales consultations and educated clients on products and services.

Assistant Store Manager

Kohls Department Store
Fresno, CA
04.2004 - 01.2007
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Oversaw coaching and guidance of store employees to foster advancement in work operations.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Coached and developed store associates through formal and informal interactions.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Answered customer questions and addressed problems and complaints in person and via phone.

Department Manager, Key Carrying W/Alarm Code

Home Depot
Vallejo, CA
10.1999 - 04.2004
  • Handled shift overstock, restocking and inventory control.
  • Followed safety protocols and company processes and procedures.
  • Executed targeted merchandising and promotional plans to meet department sales goals.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
  • Performed opening and closing duties as part of management team and handled cash management.
  • Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
  • Maximized customer satisfaction by empowering staff to handle customers' issues and deliver top-notch service.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.

Education

High School Diploma -

Roosevelt High School
Fresno, CA
06.1986

Some College (No Degree) -

California State University - Bakersfield
Bakersfield, CA

Skills

  • Retail Sales
  • Mentoring and Training
  • High Volume Environments
  • Logistics Support
  • Regulations and Compliance
  • Operations Management
  • Team Leadership and Motivation
  • Crisis Management
  • Human Resources
  • Customer Relationships

Timeline

Store Manager

Rite-Aid Pharmacy
06.2021 - 03.2022

Store Manager

CVS Pharmacy
05.2018 - 07.2021

Assistant Store Manager

Chico's FAS
12.2017 - 06.2018

Travel Advisor

InteleTravel Agency
03.2016 - Current

Sales Manager

CarMax Auto Superstore
01.2007 - 06.2016

Assistant Store Manager

Kohls Department Store
04.2004 - 01.2007

Department Manager, Key Carrying W/Alarm Code

Home Depot
10.1999 - 04.2004

High School Diploma -

Roosevelt High School

Some College (No Degree) -

California State University - Bakersfield

Custom

  • As the Regional Community Service Captain, my team and I coordinated all non-profit volunteer functions. We were involved with the following organizations:
  • Valley Children's Hospital Created Carnival Day
  • Central California Blood Bank
  • Habitat for Humanity
  • Relay for Life
  • Build Better Homes
  • Susan G. Komen
  • Cancer Walks at Woodward Park

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Constance Coleman