Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

CONSTANCE CONWAY

Houston,Tx

Summary

Experienced with clinical team leadership, ensuring high standards of patient care and operational efficiency. Utilizes strategic planning and effective communication to foster team collaboration and achieve clinical goals. Track record of implementing best practices in clinical oversight and enhancing patient care quality.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Clinical Team Lead

Memorial Hermann Medical Group
08.2023 - Current
  • Improved overall patient satisfaction with consistent monitoring of clinical team performance and implementing constructive feedback.
  • Assisted clients with symptom and issue reduction for issues such as depression, stress management and emotional dysregulation.
  • Optimized workflow efficiency by identifying bottlenecks in processes and implementing necessary improvements within the clinical team operations.
  • Streamlined patient intake process, reducing wait times and increasing overall clinic efficiency.
  • Maintained safe and sterile environment for optimum patient treatment.
  • Acts as the on-site clinical coordinator providing guidance and direction to the care team. Oversees clinical workflow of the practice to ensure quality of care delivered and patient satisfaction is optimal. Will resolve minor patient scheduling, insurance, and satisfaction complaints and escalate as necessary.

Certified Medical Assistant

Memorial Hermann Medical Group
08.2023 - Current
  • Scheduled and confirmed patient appointments, ensuring optimal clinic efficiency and minimal wait time for patients. Managed phone calls per policy and service expectations for 90% of customers on the phone and those in clinic. Identified and followed through on 100% of prior authorizations, referral and medication refill. Assisted physician with minor procedures and ensured patients comfort and safety throughout the process. Preformed phlebotomy to obtain blood samples for diagnostic tests and recorded results with high level if accuracy.

Certified Medical Assistant/Front Desk

United Health Group/ Wellmed at Fannin
06.2021 - 08.2023
  • Receives and registers patients presenting at the clinic for 2 full time endocrinologist, pulmonologist and primary care physicians, Take and monitor vital signs , Record mange and updated patient medications, and medical history , social history , perform venipunctures and injections , prep patience for exams and medical procedures , clean and stock rooms daily . Sending and calling prescriptions to pharmacies. Creating and sending orders for labs and imaging, measure quality metrics.

Dialysis Tech

DaVita
09.2017 - 03.2019
  • Sets up and operates a hemodialysis machine, provides dialysis treatment for patients with kidney failure, mixes dialysate according to formula. Primes dialyzer with saline or heparinized solution to prepare the machine for use. Records patients’ pre dialysis weight, temp, blood pressure, pulse and respiration rate. Mix acid, mix bicarb, bleach the loop. Cannulate patient access. Cross trained for the front desk, enrolled /discharge patients & insurance verification.

Medical Assistant /Front Desk

Baylor St Luke’s Woodlands Labor & Delivery
08.2016 - 09.2017
  • To observe and report any changes in patient condition, assist nurses with turning, oral hygiene , eating and various other duties depending on the patient’s needs. Monitoring blood sugars and vitals, downgrading to the regular floor from ICU/PCU. Cross trained for secretary, insurance verification, paged doctors, answer call light, enter patient’s information upon arrival and at discharge.

Medical Assistant/ Front Desk

Central Care Community Health Center
03.2015 - 07.2016
  • To assist gynecologists with clinical and clerical tasks such as patient education, insurance verification, examination preparation, recording vital signs such as blood pressure and temperature, administered injections and medications as ordered by physicians. Performed phlebotomy and necessary laboratory tests, and dressing changes.

Patient Care Assistant /Front Desk

BAYLOR ST. LUKE’S MEDICAL CENTER
09.2012 - 03.2015
  • To observe and report any changes in patient condition, assist with personal cleanliness, oral hygiene, eating, and various other duties depending on patient needs. Set-up apparatus and monitor intake/output of patients. General departmental maintenance such as stocking, cleaning, ordering and procuring supplies. Cross trained for secretary, paged doctors, answer call light, enter patient’s information upon arrival and at discharge.

Education

Diploma -

Eisenhower High School
Houston, TX
01.2011

Skills

  • BLS/Basic Life Support
  • Front Desk
  • Insurance Verification
  • Direct Patient Care
  • Feeding Assistance Expert
  • Dedicated Hospice Care
  • Placement/Removal of Foley's
  • Epic Trainer
  • Vital Signs
  • Phlebotomy
  • Self- Starter
  • Caregiver
  • Page Doctors
  • Dependable
  • Urgent Care
  • Computer Proficient
  • Multi-Tasking
  • Time Management
  • Telephone Etiquette
  • Trustworthy
  • Compassionate
  • Documentation
  • Fast Learner
  • Teachable
  • Cross Trained Desk
  • Coachable
  • Dialysis Tech
  • Clinical research
  • Clinical oversight
  • HIPAA compliance
  • Documentation review
  • Quality improvement

Certification

  • National Association for Health Professionals
  • NRCMA-Active

Timeline

Clinical Team Lead

Memorial Hermann Medical Group
08.2023 - Current

Certified Medical Assistant

Memorial Hermann Medical Group
08.2023 - Current

Certified Medical Assistant/Front Desk

United Health Group/ Wellmed at Fannin
06.2021 - 08.2023

Dialysis Tech

DaVita
09.2017 - 03.2019

Medical Assistant /Front Desk

Baylor St Luke’s Woodlands Labor & Delivery
08.2016 - 09.2017

Medical Assistant/ Front Desk

Central Care Community Health Center
03.2015 - 07.2016

Patient Care Assistant /Front Desk

BAYLOR ST. LUKE’S MEDICAL CENTER
09.2012 - 03.2015

Diploma -

Eisenhower High School
CONSTANCE CONWAY